AI

79% business & IT leaders believe AI will improve process efficiency

Seventy nine percent of business and IT leaders believe that generative AI will improve process automation efficiency by more than 25%, according to the Process & Workflow Automation survey commissioned by Pipefy, the global leader in process automation. More than one third (34%) of survey respondents anticipate efficiency gains of more than 50% when generative AI is applied to process automation.

Not only do 73% of business executives say their organization currently has AI initiatives in play, but they believe that applying generative AI to process automation will deliver these outcomes:

* 53% anticipate better use of employee time

* 51% plan to benefit from a competitive advantage 

* 50% expect to improve operational efficiency

* 46.9% anticipate faster access to data analytics

Top drivers and benefits of process and workflow automation

Business and IT leaders adopt process and workflow automation solutions for a variety of reasons.  According to the survey, the key drivers for adoption of  process automation include:

*74% are seeking to increase efficiency

*73% want to improve productivity

*55% are looking for ways to reduce errors

In addition, business and IT leaders cited the top benefits of adopting process automation solutions as:

*59% better data and decision making

*57% have improved agility

*57% have realized cost savings 

“Businesses today are tasked with the challenge of increasing efficiency in all areas of their business, and when you combine generative AI and process automation into one solution, it delivers major efficiency and productivity benefits to businesses,” said Alessio Alionco, CEO and Founder of Pipefy. “With our new generative AI capability, our customers have more control over the process than ever before. And for organizations that have extensive amounts of data, our generative AI capabilities can make the data even more meaningful for business.”

While many organizations are putting process automation solutions to use, some respondents indicated that the challenges to implementing process automation solutions include limited IT bandwidth (34%) and tech stack complexity (30%).  In fact, more than half of all respondents (51%) rely on tech stacks that are made up of at least 100 apps, systems and databases.

Top criteria for evaluating process and workflow automation solutions

When evaluating process and workflow automation solutions, survey respondents ranked these as the top criteria:

*75% indicated security is the single most important criteria

*64% cited the solution’s’ ability to integrate easily

*61% ranked ease of use

*56% want the ability to implement quickly

Alionco added, “Our process automation makes it easy for business teams to automate their workflows and manage their processes – no coding skills required. By making Pipefy easy to use, we are removing the learning curves that are often barriers to adoption. At the same time, we are continually making it easier for customers to integrate with their tech stacks to create a unified ecosystem, through native and custom integrations.”

For additional insights and survey findings, download a copy of The Process & Workflow Automation report here.

The survey was conducted by Redpoint in August, 2023, with 160 respondents, including business leaders, managers and executives in the IT, healthcare, finance and other sectors. All of the respondents worked at companies with 500 or more employees.

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