SysAid, a leading provider of IT and Enterprise Service Management solutions, is pleased to announce its partnership with Softchoice, a globally recognized technology solutions provider. This collaboration marks an exciting step forward in delivering AI-powered service management solutions to customers worldwide.
SysAid Copilot, a comprehensive set of generative AI capabilities, transforms the service experience by empowering agents to resolve issues effortlessly with structured tickets and accessible knowledge. Simultaneously, it enhances user satisfaction by delivering a consumer-grade conversational experience, enabling employees and clients to find answers independently, reducing support dependency, and boosting overall productivity.
“We are thrilled to partner with SysAid to deliver cutting-edge AI-driven solutions that empower organizations to transform their service management capabilities,” said Tim Taylor, VP, Public Sector, North America. “As our public sector customers adopt agile and innovative approaches to managing their technology estates, we’re excited to grow this partnership. This collaboration reinforces our commitment to enhancing IT operations and delivering exceptional digital workplace experiences. Together, we are equipping our clients to stay agile, innovative, and efficient in an increasingly competitive landscape.”
“We are excited to welcome Softchoice into the SysAid partner ecosystem,” said Avi Kedmi, CEO of SysAid. “This partnership allows us to accelerate AI adoption and further expand our footprint, bringing next-generation service management solutions to a broader global audience. With Softchoice’s extensive expertise and client reach, we are confident in our collective ability to empower organizations, unlock productivity, and scale innovation as part of SysAid’s growth strategy.”
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