Leading NextGen Managed Service Provider Ushers in New Era of Growth While Maintaining a Customer- and People-First Culture
Thrive, a global technology outsourcing provider for cybersecurity, Cloud, and traditional managed service provider (MSP) services, today announced the long-planned leadership transition elevating Bill McLaughlin into the CEO role, effective immediately. McLaughlin succeeds Rob Stephenson, who has led Thrive for nearly a decade. Under Stephenson, Thrive has attained industry prominence, earned a reputation for excellence, and delivered a compounded annual growth rate above 30%. Stephenson will remain onboard as a member of Thrive’s leadership team, particularly focused on supporting McLaughlin and driving the company’s M&A strategy.
“Bill came to Thrive over three and a half years ago with the plan to be my successor,” said Stephenson. “He has been running day-to-day sales and operations, is one of the most highly respected executives in our industry, and is responsible for much of Thrive’s success. It’s been a pleasure of a lifetime leading this company and there is nobody I would feel more confident in succeeding me than Bill McLaughlin. Under his leadership, Thrive will continue to set the pace for MSP and MSSP innovation and achievement.”
With more than 20 years of experience in the managed services industry, McLaughlin brings deep knowledge and understanding of IT, customer success, and go-to-market strategy. Prior to joining Thrive as President in 2021, McLaughlin held senior leadership positions at companies like Kaseya, Atlantic Tomorrow’s Office, and NER Data Products, where he oversaw customer success, sales initiatives, and M&A activity.
Throughout his time at Thrive, McLaughlin has partnered with leading organizations to ensure their digital transformations are secure, cost-effective, and future-ready. As President, he played a pivotal role in growing Thrive through acquisition – including the purchase of 11 companies over the past two years. Through its growth, Thrive has expanded the breadth and quality of its services, as well as its geographical footprint. The organization now has over 1,400 team members across the U.S., UK, Canada, and APAC regions.
In January, the company received a strategic investment from Berkshire Partners and Court Square Capital Partners, supporting growth and continued opportunity in the outsourced IT space. As CEO, McLaughlin will continue to invest in Thrive’s team and capabilities as they serve their customers with excellence.
“Thrive is redefining what it means to be a next-generation service provider – in terms of the solutions we deliver, the markets we serve, the problems we solve, and the way we take care of and upskill our people,” said McLaughlin. “While this is an exciting new chapter, our mission and vision remain the same: we’re going to keep delivering exceptional service and solutions to our customers, solving some of their most critical business problems – and we’re going to do it as a team.”
