More than half of all survey participants believe Artificial Intelligence can help reduce burnout, but some worry AI could limit employment opportunities
WellSky, a global health and community care technology and services company, today announced additional findings from a national study of the healthcare workforce conducted in partnership with The Center for Generational Kinetics. The report, “Addressing today’s healthcare workforce challenges,” reveals that nurses and other healthcare workers are placing importance on the technology tools used by prospective employers, with many viewing easy-to-use and familiar software as important to their job satisfaction.
Key findings from the study about technology and Artificial Intelligence (AI):
Technology as a recruitment tool. The study shows that the technology an organization uses can impact their recruitment efforts, as 84% of nurses said they prioritize easy-to-learn software or electronic health record (EHR) technology when deciding whether to apply for or accept a job in healthcare. Over 70% of all healthcare workers surveyed said software technology they like or are familiar with is an important factor when choosing whether to apply for or accept a healthcare job.
The value of healthcare technology for workers. According to the study, nurses and other healthcare workers place particular value on technology that delivers efficiency, ease, and engagement. Specifically, 90% of healthcare workers rated care coordination tools—software to identify, track, and manage patients as they move between settings of care—as valuable, closely followed by EHRs at 89%. Additionally, 69% of nurses and 58% of other healthcare workers see AI as valuable to the quality and efficiency of their work.
Optimism and hesitation around AI. 55% of participants surveyed said they believe AI can help reduce burnout among healthcare workers. At the same time, 49% said they worry AI could replace some healthcare jobs and shrink employment opportunities. At a time when healthcare workers report being overwhelmed by staffing shortages and an increased demand for patient care, these findings signal an opportunity for leaders to further leverage AI technology and educate their staff on the role of AI as a support system, not a replacement.
Today, providers are investing in technology with embedded AI capabilities, risk prediction for timely alerts and interventions, care coordination for better patient outcomes, and advanced resource management solutions to enable smarter staffing and optimization of clinicians’ time. As technology continues to reshape healthcare delivery, these findings underscore the importance for healthcare leaders to ensure their software and AI tools align with workforce expectations – both to attract new talent and to empower existing staff.
“This study makes it clear that technology is a driving force behind job satisfaction and improved patient care across the healthcare industry,” said Bill Miller, chairman and CEO at WellSky. “We are dedicated to providing innovative solutions, like our WellSky SkySense AI suite, that not only support healthcare professionals in their daily work but also empower organizations to recruit and retain top talent. By investing in user-friendly software and advanced AI, we’re helping the industry overcome workforce challenges and deliver better outcomes for patients and providers alike.”
The national study was conducted in March 2025 and included 400 healthcare workers, 400 nurses, and 400 non-healthcare workers. To read the full report and learn more about actions healthcare leaders can take to support workers, visit https://wellsky.com/workforce-study/.
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