SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2022 Virtual Assistants Emotional Footprint, with four providers identified as Champions.
Virtual assistants (VAs) are interactive applications that simulate human interaction by employing natural language processing for input and feedback using text or voice. These AI-powered applications can automate customer interactions, reduce response times, and eliminate time-consuming processes.
As organizations become more digital and move their services online, there is a growing need for virtual assistants to automate the increasing number of interactions and improve the overall digital customer experience. VA software can be a cost-efficient way to offload everyday tasks while getting more done and reaching more customers.
To aid organizations searching for the best solution for automating and streamlining operations, SoftwareReviews has identified the top VA software providers for the year based on verified survey data collected from 164 end-user reviews. These providers have received high scores on SoftwareReviews’ Emotional Footprint.
The net emotional footprint (NEF) of each software provider is a result of aggregated emotional response ratings across the areas of service, negotiation, product impact, conflict resolution, strategy, and innovation. The NEF is a powerful indicator of overall user sentiment toward the provider and its product from the software user’s point of view.
The 2022 Virtual Assistants Software Champions are as follows:
- Kore.ai Experience Optimization Platform, 100 NEF, ranked high for saving time.
- Ada, 97 NEF, ranked high for over-delivering.
- Qualified, 96 NEF, ranked high for being respectful.
- Mindsay, 93 NEF, ranked high for providing client-friendly policies.
SoftwareReviews’ comprehensive software reviews provide the most accurate and detailed view of a complicated and ever-changing market. The data comes from real end users who use the software day in and day out and IT professionals who have worked with it intimately through procurement, implementation, and maintenance.
To compare and evaluate the software providers using the most in-depth and unbiased analyst reports available, visit SoftwareReviews’ dedicated virtual assistants category page.
For more information about SoftwareReviews, the Data Quadrant, or Emotional Footprint, or to access resources to support the software selection process, visit softwarereviews.com and connect via LinkedIn, Twitter, and Facebook.
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