Abridge’s AI-powered ambient clinical intelligence platform has been selected by Hartford HealthCare, Connecticut’s most comprehensive healthcare network, following a rigorous evaluation and successful pilot.
This milestone underscores Hartford HealthCare’s commitment to advancing healthcare by partnering with the world’s leading entrepreneurs, their technologies and aligned visionary leadership.
Abridge’s platform integrates tens of thousands of pieces of clinician feedback daily, ensuring it meets real-world needs while pushing the boundaries of AI—demonstrated by its pioneering work in real-time Prior Authorization at the point of care. Today, Hartford HealthCare is focused on using Abridge to reduce the administrative burden of clinical documentation—a leading contributor to clinician burnout. Nearly 50% of physicians report symptoms of burnout, according to the American Medical Association. Peer-reviewed research in the Journal of the American Medical Informatics Association shows that 67% of clinicians using Abridge feel less at risk of burnout.
The partnership will enable the two organizations to develop solutions together and scale its enterprise-grade platform to nurses, physicians, and advanced practitioners across Hartford HealthCare.
Over the past decade, Hartford HealthCare’s bold approach to AI innovation sets it apart. The system’s Center for AI Innovation in Healthcare partners with world-class startups and entrepreneurs, leading global academic institutions, venture capital, and corporate partners.
Hartford HealthCare has emerged as a pioneer in unlocking the potential of AI in healthcare—doing so with a strong focus on unlocking the full potential of AI for patients in a safe and responsible way.
At the heart of this transformation is Hartford HealthCare’s dedication to improving Access, Affordability, Excellence, and Health Equity (A2E2)—a mission that continues to shape every strategic decision.
“This innovation is central to patient care and clinician well-being,” said Barry Stein, MD, Vice President and Chief Clinical Innovation Officer, Hartford HealthCare. “The notes built from the conversations with clinicians and their patients are the foundation of the patient record, and capturing them effortlessly has an outsized impact on both the patient’s and the clinician’s experience. Abridge understands this and their vision is aligned with ours. Together, we are not just keeping pace with where healthcare is going—we are helping to shape it.”
Abridge has already demonstrated success across outpatient, inpatient, and emergency department settings, supporting more than 55 specialties, over 28 languages, robust auditability and best-in-class hallucination mitigation—key factors in the decision to scale system-wide.
“At Abridge, we share Hartford HealthCare’s vision for how AI can reshape the future of care delivery. Together, we are building not just for today’s documentation needs, but for the next era of healthcare—where ambient AI transforms the revenue cycle, accelerates value-based care, and even informs clinical decision-making,” said Shiv Rao, MD, CEO and Co-Founder of Abridge and a practicing cardiologist. “Hartford Healthcare’s integrated care model, robust innovation ecosystem, and decade-long commitment to accelerating clinically impactful AI make it one of the most forward-looking health systems in the country. We are at the beginning of our journey together and are privileged to be on it.”
Looking ahead, Hartford HealthCare and Abridge are expanding their collaboration to explore how ambient AI can transform nursing workflows and revenue cycle management, accelerate value-based care, and support clinical decision-making at the point of conversation.
Explore AITechPark for the latest advancements in AI, IOT, Cybersecurity, AITech News, and insightful updates from industry experts!