Interview

AITech Interview with Amit Ben, Founder, and CEO at One AI

Discover the insights of Amit Ben, as he discusses the future of NLP, challenges, and exciting developments in this AITech interview.

Amit Ben’s journey in AI began with a deep-rooted fascination for natural language processing (NLP) and its potential to transform human-computer interaction. Driven by a profound belief in the democratization of language AI, Amit realized that the time had come to create One AI, a platform dedicated to making advanced AI capabilities accessible to businesses of all sizes.

Throughout this interview, we will delve into Amit Ben’s insights on the exciting developments in AI, the challenges and ethical considerations in AI technology, and the key factors for successful AI adoption within organizations. We will also discover the innovative projects and future developments that One AI is currently undertaking to revolutionize industries and push the boundaries of language AI capabilities.

Without further ado, let’s embark on this enlightening conversation with Amit Ben, an inspiring leader and visionary in the world of AI, as we explore the possibilities and impact of AI technologies on our present and future.

Kindly brief us about yourself and your role as the CEO at OneAI.

I am the founder and CEO of One AI. My life-long fascination with natural language processing (NLP) and artificial intelligence led me to create and co-found NanoRep (acq. 2017 by NASDAQ:LOGM). I then led the AI and Data-Science teams for LogMeIn (acq. 2021), developing the AI behind popular products such as GoToMeeting, GoToWebinar, Bold360, and LastPass.

After working on language AI capabilities for global products for the past two decades, I realized that the technology had reached the right maturity and founded One AI in order to productize language AI and make it available to everyone.

What inspired you to pursue a career in AI and technology, and what are the most exciting developments in the field today?

My passion for technology started at age five when I was coding on an XT machine. Since then, I have been on a mission to make human-level language AI accessible to all.

As a technologist and someone who has been fascinated by language technologies since I was young, it is exciting to see the rise of AI in so many places, especially in the workplace.

How does One AI incorporate AI into its products and services, and what benefits does this provide to your customers?

Generative AI is transforming industries at a rapid pace, leaving businesses with the choice to either adapt or fall behind. One AI curates and tunes the world’s top AI capabilities, and packages them as APIs, so you get advanced AI solutions tailored to your business, in days.

One AI accelerates the success of businesses on their AI journey with the Language Studio, Language Analytics, and a comprehensive library of customizable AI Skills. In addition to our Generative AI capabilities, we allow conversion of everyday language into structured, actionable data, providing seamless integration into products and services. Our API powers the efficient analysis and processing of text, audio, and video data at scale.

For instance, in software development, AI code-generation tools like Github Copilot are gaining popularity and allowing for faster production of quality code. Similarly, AI writing assistants, such as ChatGPT, and image generation tools like Midjourney are helping businesses create content more efficiently, reducing costs and revolutionizing the way we work.

At One AI, our mission is to bring human-level language AI to everyday life. With decades of experience in building language AI capabilities, we recognize the tremendous potential of language AI to change the way we humans interact with machines. Therefore, we believe AI technology should be accessible as a service and are dedicated to making that a reality for businesses everywhere.

Being a thought leader, how do you strategize to bring to light One AI’s mission and vision?

Just like any new technology that is introduced, we think that the key is to communicate and have continuous ongoing discussions with the market to bridge the gap between needs and emerging technologies, as well as between perception of the technology and its limitations.

It is also critical to create an understanding of the new technology, what the technology is, and as important – what it is not. Many businesses are just trying to learn and understand the capabilities of language AI. We are excited to help that process and work with enterprises of all kinds to bring language AI services to them in a quick and easy way where they can see the immediate benefits of the technology.

In your opinion, how important is it to augment AI and ML in a way that they can be utilized to their fullest potential and not be a substitute for human skills?

While AI and ML have the potential to automate many tasks and increase efficiency, I doubt they can replace the creativity, emotional intelligence, and critical thinking skills of humans.

There are several reasons why it is important to build the right cooperation between us humans and AI. Instead of thinking in terms of replacing human workers, a more effective approach may be to replace specific skills or tasks that machines excel at, such as monitoring large volumes of contact center inquiries.

As businesses increasingly recognize which tasks are best suited for automation using language models and which require human input, they will rely more on these models to lower costs, enhance data integrity, and foster innovation. Yet, I’d pay close attention to those things:

  1. Humans have the ability to understand context, meaning, and nuance in a way that machines cannot. This is particularly important in fields such as healthcare, law, and social work, where human judgment and empathy are critical.
  2. AI systems are only as good as the data they are trained on. If the data is biased or incomplete, then the AI system will be biased or incomplete as well. Human oversight is essential to ensure that the data used to train is accurate and representative.
  3. AI and ML systems are not infallible. They can make mistakes, and those mistakes can have serious consequences. Human oversight is necessary to identify and correct errors and to ensure that the AI is operating as intended.

In short, while AI has enormous potential to transform many aspects of our lives, it is important to remember that it is a tool, not a substitute for human skills. This division of labor between humans and machines enables businesses to streamline their operations, optimize their resources, and let human workers focus on more intricate and creative work. By augmenting AI in a way that enhances human judgment, creativity, and empathy, we can create a future where humans and machines work together to solve complex problems and improve our world.

How important is it to leverage the power of AI in order to boost business performance?

It is very important to leverage the power of AI to boost business performance. AI has the potential to transform many aspects of business operations, including customer service, marketing, supply chain management, and more.

One of the main advantages of using AI in business is its ability to automate repetitive and time-consuming tasks, freeing up employees to focus on more creative and strategic work. AI can help with analyzing large amounts of data, detecting patterns, and making predictions, which can lead to better decision-making and improved business performance.

AI can also help businesses personalize their products and services to better meet the needs of individual customers. By analyzing customer data and behavior, AI can identify patterns and preferences that would be difficult for humans to detect on their own. This can help businesses tailor their offerings to specific customer segments, leading to increased customer satisfaction and loyalty.

Another way that AI can boost business performance is by enabling better collaboration and communication among employees. As you mentioned, AI can help with tasks such as documenting meetings and analyzing language, making it easier for teams to stay on the same page and work more efficiently.

Overall, AI is a powerful tool that can help businesses operate more efficiently, make better decisions, and improve customer satisfaction. While some may worry that AI will replace human employees, I believe that it is more likely that AI will be complementary to humans, helping us to work smarter and more effectively.

Please brief our audience about the emerging trends of the new generation and how you plan to fulfill the dynamic needs of the AI-ML infrastructure.

While the consumer perspective is frequently discussed, it’s important to consider trends in the business sector as well. One crucial area of focus is the conversion of everyday language into structured, actionable data, which can seamlessly integrate into products and services. Additionally, transparency, explain-ability, and alignment with source documents are essential for businesses. Another key consideration is the tuning process and long-term performance optimization, with a focus on cost, speed, and carbon footprint.

How, according to you, will the integration of generative AI technology into products and services change the way humans interact with machines?

Soon, there will be an increasing expectation among both consumers and employees for machines to communicate in a more human-like manner. As a result, businesses will face growing pressure to adopt language and generative AI technologies to meet these demands. This trend is likely to have a significant impact on the development of AI systems, as businesses seek to create more natural and engaging experiences for their customers and employees alike. Additionally, as these technologies become more sophisticated, we can expect to see a broader range of applications and use cases emerge, further transforming the way we interact with machines in our daily lives.

What would be your valuable advice for budding entrepreneurs and industry professionals?

In many ways, Generative AI is not business ready. From a reliability standpoint, it may beInconsistent, and provide inaccurate results and unstructured output, which is not developer friendly. Response time may be inconsistent and sometimes slow. The high cost & risk of building the technology, customizing it and then fine tuning it, and the ongoing cost of running and maintaining it are something most businesses just cannot afford.

Just like any other fundamental technology (think of what AWS did for commuting, or Twilio to telephony), most businesses will turn to providers, such as One AI, for their AI needs.

Integrating language capabilities into products often requires companies to perform tasks such as finding the appropriate model, collecting and tagging data, training the model, and managing it in production. These tasks are complex and time-consuming, and introduce research issues such as bias and explain-ability, as well as tech/ops challenges like performance and scalability. For most businesses, the preferred path would be to find a solution that handles these tasks seamlessly. 

How do you plan to scale up One AI’s growth curve in 2023 and beyond?

We’ll continue optimizing our AI for additional use cases according to the needs of our customers. One big focus for us is our multilingual capabilities, and the other is large-scale language analytics.

Today, 95% of the world does not speak English natively. One AI offers a comprehensive library of AI capabilities that can be tuned and tailored by customers to fit their unique business needs. In addition to English, the platform now supports Spanish, French, German, Portuguese, Hebrew, Korean, Turkish, and Japanese, with additional languages in the works. Our large-scale language analytics allow our customers to build powerful analytics based on millions of text, audio and video items, and dynamically cluster their language data based on meaning, to detect recurring themes, requests, questions, and complaints.

Both allow us to focus on our AI solutions for CRM. One AI’s multilingual AI capabilities can be tuned to meet specific customer needs and integrated into any existing CRM system, in days. The solution will help organizations maximize lead conversion, enhance customer engagement and increase their revenue.

It’s like having an additional 1,000 relentless, diligent, employees on your team, analyzing every customer interaction 24/7, at a fraction of the cost. And, it is what businesses need today to stay competitive and what customers will come to expect from any product or service in the near future. The solution empowers CRM companies and their customers to seamlessly and quickly add capabilities like topics and action items extraction, follow-up reminders, summarizing conversations, and detecting customer sentiment and emotion, enhancing both the operational and analytical aspects.

We are excited about the future of language AI and will continue to innovate to bring new solutions to users.

Please add any additional information that we might have missed and that you would like to share.

While AI tools can be valuable for brainstorming and generating ideas, their full value will be determined by how they are leveraged and applied by businesses. Many businesses may prioritize tasks such as identifying customer objections, ensuring call methodology, maintaining accurate information in the company’s CRM, responding to inquiries on social media, and analyzing legal or financial documents and reports at scale.

Amit Ben

Founder and CEO of One AI

Amit Ben is the Founder and CEO of One AI.  His life-long fascination with natural language processing (NLP) and artificial intelligence has led him to co-found NanoRep (acq. 2017 by NASDAQ:LOGM), and then lead AI and Data-Science for LogMeIn (acq. 2021), developing the AI behind popular products such as GoToMeeting, GoToWebinar, Bold360, and LastPass.

After working on language AI capabilities for global products for the past two decades, Amit realized that the technology had reached the right maturity, and founded One AI in order to productize Language AI and make it available to everyone.

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