Computer-generated video technology automates receptionist duties across new languages, providing scalability not possible with costly production, while maintaining the human touch
HourOne, an end-to-end video creation platform powered by AI and photoreal presenters, announced today that ALICE® Receptionist, the visitor management technology by WinTech, LLC, has expanded their relationship to enable an instant offering in multiple languages, and to enhance the customer experience, regardless of language or market. Today’s news comes off the back of an earlier successful implementation of HourOne’s technology to automate COVID-19 related health and safety policies for guests as they enter an office or building.
ALICE® Receptionist is an award-winning, state-of-the-art secure visitor management system that fully automates the guest check-in and registration process. ALICE greets and checks in guests, verifies visitor health, and prints visitor badges. If guests need to speak with an employee, ALICE can connect the guest with onsite or remote employees utilizing two-way video communications. With HourOne, ALICE Receptionist can now offer customers receptionist duties in multiple dialects and languages including English, Spanish, Arabic and French Canadian, with more languages to come – all spoken by a life-like receptionist, generated using AI. Since the Receptionist is generated using code, versus traditional video capture, new content in different languages can be created in a matter of minutes, maintaining the lifelike character and consistency of the receptionist.
This code-driven production process replaces typical video production, which is time consuming, expensive, and static, making it very difficult to generate and then change or update content. Maintaining consistency across different sittings with the same actor – such as trying to achieve the same effect with lighting, clothing, hair and make up – is very challenging or impossible, even if the actor is available when needed to film new content.
Even more challenging is when you want the content spoken in different languages. For instance, real human actors ordinarily don’t speak English, Spanish and Arabic fluently, but with HourOne’s technology, the AI presenter (who appears just as lifelike as a real human actor) can speak any language as though it’s their native tongue, which is particularly important when offering a seamless product solution in different markets.
With HourOne, ALICE can simply submit their text, select their AI receptionist, the language they want, and then generate multiple videos relevant for use across various markets. Using automation and code, the process completely replaces traditional video production. What’s more, any time messaging needs updating, for example if the receptionist needs to inform visitors of new health and safety guidelines, the videos can be changed simply by editing the text – no need for reshoots.
“We were looking for a more efficient and flexible way to produce content at scale, without losing the life-like qualities of a real human subject, which is critical to customer experience standards,” said Wintech CEO Mike Yoder. “After exploring various options, we found HourOne to be the ideal solution for our needs, being the only technology that could replicate the natural human experience as closely as possible. We could translate the same content into multiple languages, seamlessly, using the same receptionist personas. By replacing traditional video production with HourOne’s technology, we can offer a more smooth and agile product, and serve customers better in different markets.”
“Making content the traditional way is a long and costly process, not to mention the severe limitations to revising content needed for agile communications,” said Natalie Monbiot, HourOne Head of Strategy. “With HourOne’s end-to-end video creation platform, we are happy we can help ALICE solve for this, and enable greater scalability while maintaining an elevated customer experience, supporting market expansion.”
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