Artera Announces New AI Products and Harmony Platform Enhancements

Two New AI Co-Pilots for Staff and Insights Offered Alongside 
Multiple Artera Harmony Platform Updates

Artera, the leader in patient communications and trusted partner to more than 800 healthcare organizations, unveiled its latest AI products at the Artera Heartbeat Annual Customer Conference. With a mission to make healthcare number one in customer service, Artera announced two new AI-powered products — Artera Staff AI Co-Pilot and Artera Insights AI Co-Pilots — and significant updates to its award-winning patient communications platform, Artera Harmony.

These advancements aim to enhance patient experience, streamline healthcare operations and reduce administrative burden.

Artera Staff AI Co-Pilot: 
The Artera Staff AI Co-Pilot is designed using healthcare conversational data to assist administrative staff in managing patient communications faster and more accurately. The Staff AI Co-Pilot includes four skills to improve patient communications, increase response time and reduce administrative staff burden:

• Translation: Provides culturally-relevant, real-time translation for inbound patient messages and outbound staff responses using the patient’s preferred language, ensuring the language is never a barrier to care.
• Predictive Text: Offers real-time text suggestions to help staff respond faster and more accurately to patient inquiries.
• Message Shortening: Helps rewrite longer messages, optimizing the messages for brevity and clarity, and reduces the number of overall messages sent to patients.
• Conversation Summaries: Summarizes patient conversations, making it easier for staff to summarize and document conversation history, including saving in Electronic Health Record (EHR) systems.
  • Available now with Artera Harmony.

Artera Insights AI Co-Pilot:
Designed to help healthcare organizations make data-driven decisions, the Artera Insights AI Co-Pilot analyzes patient engagement data to provide actionable insights and timely recommendations. Currently available are:

• Smart No-Show Reports: Using predictive analytics, Smart No-Show Reports identify patients at risk for missing appointments, offering healthcare providers the opportunity to intervene, engage and ideally improve care. 
  • Available now with Artera Harmony.

Coming in Q1 2025:

• Smart No-Show Inbox: Expands on the Smart No-Show Reports by visually tagging within the Inbox anyone at risk for no-shows.
• Smart No-Show Trigger: Automate outreach to your at-risk patient appointments leveraging Artera Triggers.
• Next Best Actions: Provides a dashboard inside the Staff Console to surface key insights and suggested follow-up actions.

Artera Harmony Enhancements
Artera continues to enhance Artera Harmony, the award-winning patient communications SaaS platform, leveraged by today’s leading healthcare organizations. At Artera Heartbeat’24, several new Harmony features were unveiled: 

• Flows: Enables multi-step conversation sequences while leveraging Natural Language Understanding (NLU) to automate patient engagement. New reusable Message Blocks, a Template Library and Flows reporting are now natively available within Harmony.
• Homepage with Next Best Actions: Artera homepage with clear “action items” for users, highlighting conversations needing attention and/or general insights from engagement data.
• Message Categorization: Uses Machine Learning models to categorize patient communications, powering new reports, new inbox filters and new home page insights.
• Native Value Reports: Analytics infrastructure built directly into Artera’s product, putting performance benchmarking, ROI reporting and greater reporting capabilities at the fingertips of staff users.
  • Available now with Harmony.

Coming in Q1 2025:

• Smart Inbox: An enhanced inbox UI/UX that allows staff to manage larger patient populations.

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