Customers praise athenahealth’s integrated electronic health record and practice management solutions
athenahealth, Inc., a leading provider of network-enabled software and services for medical groups and health systems nationwide, today announced that the 2023 Best in KLAS: Software and Services report ranked athenahealth solutions No. 1 in four categories:
- Small Practice Ambulatory EMR/PM, 2-10 physicians – athenaOne®.
- Ambulatory EMR Independent Practices, 11-75 physicians – athenaClinicals®.
- Practice Management Independent Practices, 11-75 Physicians – athenaCollector®.
- Practice Management Independent Practices, 76+ Physicians – athenaCollector.
The Best in KLAS designation is awarded to top-ranking solutions based on customer satisfaction and reflects the feedback from 30,000 interviews each year. This recognition highlights athenahealth’s ability to provide outstanding support to clinicians and their staff, allowing them to increase clinical efficiency, optimize financial performance, and deliver productive patient and provider experiences. This is the 21st consecutive year that athenahealth has won a Best in KLAS award.
According to KLAS, customers believe athenahealth is among the companies that provide the strongest value, “Out of all the EHR systems we have utilized, athenahealth’s system has been the best, hands down, across the board, when it comes to both the clinical and the operations piece. The integration between the back end and the front office makes the entire workflow easier and more streamlined for our receptionist, medical assistants, doctors, and billing coordinators,” said a director at a small ambulatory practice in January 2023.
In addition, athenahealth is pleased to report that the company ranked as one of the 2023 Overall Physician Practice Vendors for having an ambulatory EMR and/or practice management system that is ranked in at least two of the size or organization type breakouts in those segments. Further, the company’s patient experience solution athenaCommunicator® is the second-highest ranked in the Patient Portals category for the fifth straight year.athenahealth was also recognized in the 2023 Best in KLAS report as a top performer for the following:
- Ambulatory EMR Independent Practices, 76+ Physicians – athenaClinicals.
- Ambulatory EMR Health System Owned – athenaClinicals.
- Ambulatory RCM Services – athenahealth Advisory Services.
- Practice Management, Health System Owned – athenaIDX™ (Ambulatory).
- EMR-Centric Virtual Care Platforms – athenaTelehealth™.
“We are proud to have won four Best in KLAS awards reflecting our commitment to delivering value, innovation, and positive experiences for the 21st century practice,” said Bob Segert, chairman and chief executive officer of athenahealth. “By allowing our customers to focus on their top priority – providing high-quality care to the patients they serve – we are helping them compete clinically and financially in today’s shifting landscape while meeting growing patient expectations.”
athenaOne is an integrated, cloud-based suite of electronic health record, medical billing, and patient engagement solutions that combines powerful technology with expert services and data-driven insights from the company’s open, connected network. One of its components, athenaClinicals, is a mobile-friendly EMR that helps providers maximize clinical productivity and focus on delivering high-quality care to patients anytime, anywhere care is provided. athenaCollector is also part of athenaOne, offering visibility into a practice’s performance while enabling staff to improve collections with less work.
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