UiPath, Automate from HelpSystems, and Automation Anywhere are the 2021 Robotic Process Automation Data Quadrant Gold Medalists.
SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Robotic Process Automation Data Quadrant Awards, naming three vendors as gold medalists. The following vendors are winners according to the feedback provided by their end-users via SoftwareReviews’ comprehensive online survey:
- UiPath
- Automate from HelpSystems
- Automation Anywhere
Vendors are rated on product features, vendor capabilities, and the relationship with their software partner.
What makes the SoftwareReviews Data Quadrant different?
The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
With a Net Emotional Footprint of +97, UiPath ranked strongly for role-based access. Automate from HelpSystems received a Net Emotional Footprint of +85 and exceeded user expectations in providing quality implementation strategy and delivery. Automation Anywhere received a Net Emotional Footprint of +93 with a high score for in-action logging.
Robotic Process Automation users were most satisfied with vendors’ central deployment capabilities. However, users would be happy to see changes and improvements in the vendors real-time debugging solutions.
In-depth product evaluation reports are available at www.softwarereviews.com
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