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Top 5 AIOps Platforms for Seamless SaaS Management

SaaS management platforms in businesses can efficiently manage projects, assign tasks, and track progress in real-time.

Table of Contents

Introduction

1. The Role of AIOps in Digital Transformation

2. Strategies for Seamless SaaS Management

2.1. Identify Integration Points

2.2. Choose the Integration Management Application

2.3. Ensure Data Security

2.4. Train Your Team

3. Top Five AIOps Platforms for Seamless SaaS Management

1. Blissfully

Case Study

2. Keepit

Case Study

3. Zylo

Case Study

4. Zluri

Case Study

5. BetterCloud

Case Study

4. Choose the Right SaaS Management Platform

4.1. Management Capability

4.2. Ease of Use

4.3. Privacy Protection

Conclusion

Introduction

A few years ago, Gartner’s global research and advisory firm predicted a significant change in the IT management landscape. The present IT environment is more data-driven, distributed, and changing. Thus, IT professionals and leaders felt a strong need to advance digital transformations with the help of artificial intelligence (AI), machine learning (ML), and other approaches that can automate key operations. Despite the increased attention to artificial intelligence for IT operations (AIOps) technology, IT teams and analysts may need help choosing the right tools that align with their needs. In this article, we will shed light on the top five AIOps platforms for seamless SaaS management and how to choose the right AIOps tools for your business.

1. The Role of AIOps in Digital Transformation

AIOps is a new technology that has the potential to revolutionize digital transformation. This technology brings machine learning and data analytics together to automate IT operations and manage the infrastructure that is required for digital transformation. AIOps allows you and your IT team to manage, monitor, and analyze large volumes of data in real time. It helps them identify patterns, predict performance, and detect changes in the system. This data can be used to make informative decisions about the change in the system, reducing downtime and improving efficiency. In short, AIOps play an essential role in helping businesses drive successful digital transformation. It not only saves time and money but also provides valuable insights that can digitally transform your business.

With software as a service (SaaS) management, IT professionals and managers can input data, study correlations, and set up automation according to their business needs. Yet, managing SaaS applications can be challenging without proper integration. Let’s take a glimpse at the strategies needed for seamless SaaS management:

2. Strategies for Seamless SaaS Management

Software as a service (SaaS) has revolutionized business operations through its cost-effectiveness, scalability, and remote support. Most companies assume that SaaS management requires no implementation as its delivery occurs through the Internet and plug-and-play, but this is not true. As complex as the implementation can be, it is worth it for your business. Here are some implementation strategies that can help you and your teams lead this process, irrespective of the company’s industry or size:

2.1. Identify Integration Points

The first step is to identify which SaaS management application needs to be integrated, considering your company’s goals and workflow that can benefit from integration.

2.2. Choose the Integration Management Application

Select the correct integration management application that aligns with your business needs. Some popular options include LogicMonitor, Zluri, and many more, which have aided many companies with their SaaS management solutions.

2.3. Ensure Data Security

Security and compliance are essential when integrating SaaS management applications to safeguard customers’ and employees’ data. You need to make sure that the data is encrypted and user identities are verified.

2.4. Train Your Team

Ensure that your team is trained to install and use the integrated SaaS management application. This includes understanding the data flows and troubleshooting integration issues.

AIOps platforms have allowed companies to harness the power of AI and ML technologies to improve IT operations. However, to keep pace with the digital transformation, IT teams can use SaaS management to reduce the risk of unmanaged tools and technologies and improve the effectiveness of the users who deploy these applications. Let’s take a look at a few SaaS management applications:

3. Top Five AIOps Platforms for Seamless SaaS Management

The right SaaS management platforms will help IT professionals and leaders streamline their technology operations; however, with so many options, it can be challenging to choose the right one. Here are the top five SaaS management platforms that will help your business modernize its operations and improve efficiency:

1. Blissfully

Blissfully is a SaaS management platform that aims to give your company the visibility and tools that are needed to simplify IT operations, maintain compliance, manage vendors, and optimize spending. However, the company was acquired by Vendr in February 2022.

Case Study

Contentstack is a content management system that supports mid-size and enterprise businesses. The company was facing a challenge where spreadsheets only captured a moment in time without the ability to build an accurate forecasting plan or clear employee workflows, time, and economic inefficiencies that grew across many business units of Contentstack. To curb this issue, Contentstack joined hands with Blissfully to construct a comprehensive technology ecosystem that increases efficiency and seamless workflows with automated systems to downsize mundane tasks. This has helped the company save time and money and make strategic investments with Blissfully.

2. Keepit

Keepit is a cloud-based SaaS management solution that helps businesses protect their essential digital assets. This platform provides seamless and secured backup solutions for various applications, devices, and servers. With this solution, you can easily backup, schedule, store, and manage your data without worrying about loss or damage.

Case Study

Porsche Holding Salzburg is a car trade company with a holistic vision for digital transformation in the automotive industry with a reach across 22 countries throughout Europe, Colombia, Chile, Malaysia, and Japan. The company was looking for a SaaS data backup to protect their company from ransomware threats as they are upscaling globally. After researching, they found Keepit more user-friendly, which also offers a transparent backup and recovery process, which was a very appealing option for the company. Michael Bojko, a system engineer at Porsche Informatik (a subsidiary of Porsche Holding Salzburg), said, “We were searching for a SaaS solution, and we didn’t want to back up all the data on-premise. Keepit’s simple, easy-to-use cloud backup delivered what we were looking for.”

3. Zylo

Zylo is a SaaS management software for companies focusing on spending management and shadow IT to optimize costs, aid in renewal negotiations, and much more. This platform is used mainly for financial integration to provide insights on who uses the app, cost, and time spent in the app.

Case Study

Canada-based Versapay is a financial technology company that joined hands with Zylo to gain full visibility into SaaS applications and effectively manage its SaaS portfolio to save on driving costs. Versapay’s VP of IT and Internal Systems, Ryan Johnson, said, “We brought in Zylo, and it ended up we were spending 30% more than we thought we were because of a lot of unaccounted spend happening throughout the organization.” Post-implementation of Zylo’s SaaS management software, the company saved 4% of their total SaaS spending in the first 3 months and 16% in the first year of working. Versapay witnessed a reduction in the number of applications by 10% while experiencing rapid growth.

4. Zluri

Zluri is a SaaS management platform that helps its users discover, optimize, and secure SaaS applications and make them more accurate. This SMP also reduces SaaS waste by eliminating duplicate apps, finding unused and underused apps, and consolidating apps.

Case Study

Kongregate is an American web gaming portal and video game publisher that has more than 124,000 online games and 30+ mobile games available for its users. However, the company was struggling to get a holistic view of its SaaS applications without a centralized dashboard, and not only that, Kongregate struggled to track and optimize SaaS costs effectively. Zluri addressed these challenges easily by offering a centralized dashboard that gives an overview of all connected SaaS applications, saving administrators time and ensuring effective monitoring and management of the ecosystem. Zluri also has a standout feature to track and optimize SaaS costs, which offers insights into usage patterns and recommends eliminating unnecessary expenses.

5. BetterCloud

BetterCloud is a SaaS management platform that helps your IT team eliminate up to 78% of SaaS management work. This SMP has automated onboarding, offboarding, and mid-lifecycle changes and security policies in a multi-SaaS environment that streamlines even the most critical work and day-to-day operations.

Case Study

Sprout Social is a social media management and analytics software that makes strategic decisions with the help of social data for more than 34,000 brands across the globe. The company uses a large number of SaaS applications, which the IT team was asked to do manually and repetitively. Thus, the IT team researched and found BetterCloud as a good option as it can be easily integrated with and manage SaaS applications. After implementing BetterCloud, the company witnessed easily automated processes across different departments in the organization, reducing manual tasks. Eric Braun, an automation engineer at Sprout Social, says, “BetterCloud stood out as a solution that could eliminate a lot of repetitive tasks.”

4. Choose the Right SaaS Management Platform 

There are numerous SaaS management platforms available on the market. These platforms vary in features, use cases, and business size. This makes it difficult for IT professionals and leaders to evaluate the best options. Here are a few tips that can help you choose the best platform for your business:

4.1. Management Capability

A good SMP (SaaS Management Platform) will allow you to take the authority and maintain centralized visibility and management of the SaaS platform. This enables your IT team to have control over the business’s digital infrastructure and streamline technology uniformity in different sectors of the business.

4.2. Ease of Use 

You should choose an SMP that requires minimum setup time or no codes when customization solutions are needed. One such example is the U.S.A.-based SaaS management platform, Datoris, which provides customized solutions and easy-to-use software for its IT clients so that they do not need to sacrifice stacks or reshape their existing infrastructure.

4.3. Privacy Protection

An SMP shouldn’t compromise privacy, such as by giving access to the company’s email accounts to provide useful data. The implementation of information and privacy programs in these platforms can help your company’s reputation and ensure the data is safe and secure.  

Conclusion 

Smart businesses are moving towards SaaS management to restore the value of cloud applications and eliminate the persisting security and compliance issues. However, the question might arise: which SMP is right for your business? The answer depends on numerous factors, which include the size of your business and its needs.

The bottom line is that businesses need SaaS applications to grow and manage their needs, reduce security risks, and avoid wasting extra money on these applications.

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