Machine Learning

Carenet acquires Health Dialog Assets from Rite Aid

Carenet strengthens existing portfolio with AI-driven platforms and clinical expertise from Health Dialog

Carenet Health, a trusted partner in transforming the business of healthcare, finalized today its acquisition of clinical support staff and leading technology assets from Health Dialog.

Health plans and health systems will benefit from additional tech-enabled customer experience solutions that emphasize the importance of value-based care, focusing significantly on chronic care management and shared decision-making.

“This acquisition bolsters our already strong AI and machine learning capabilities to further help our 500+ leading healthcare groups evolve their business to meet consumer demands for personalized, forward-thinking care,” said John Erwin, Carenet chief executive officer. “With our combined technology platforms, we can continue leveraging our deep data-driven insights to power more seamless engagement experiences for patients and members.”

The Health Dialog Pathways Engine predictive analytics and machine learning platform uses 600+ health data points to identify long-term disease trajectory for members, including conditions like asthma, diabetes and heart disease. The tool enables a whole-person, long-term view of an individual’s healthcare journey and synchronizes all communications and channels to ensure the best outcomes for clients and consumers. This includes bespoke clinical interventions and action plans to address an individual’s unique needs, while also building proactive strategies to delay progression into higher cost stages.

With these added shared decision-making capabilities, Carenet will help clients empower patients with multiple viable treatment options to manage their care and collaborate with their physicians on treatment, while driving measurable cost savings for payers and providers.

This is the latest in a series of strategic acquisitions from Carenet, supplying more integrated, proven solutions for clients looking to streamline their vendor relationships. Health Dialog joins brands such as Inquicker, Beryl Health, Patient Prompt and Academic Health Network as just a sampling of the cutting-edge capabilities Carenet has combined under its robust set of service offerings.

Both Carenet and Health Dialog hold accreditations from the National Committee for Quality Assurance (NCQA) and URAC.

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