High-quality care seamlessly integrates with healthcare benefits navigation app to improve member experience and ensure continuity of care
Castlight Health, a leader in healthcare benefits navigation, today launched its virtual urgent care (VUC) solution, powered by Fabric, to elevate the virtual care experience by seamlessly integrating with Castlight’s comprehensive healthcare benefits navigation app.
Traditional virtual urgent care services have been hampered by many limitations, including siloed care, lack of integration between virtual and in-person visits and concerns over care quality. Recognizing these challenges, Castlight Health’s new solution will provide a unified, high-quality care experience accessible to members whenever and wherever they need it, right from the Castlight app.
“By embedding Fabric’s technology within our navigation platform to deliver virtual urgent care, we’re making it easier for employees to get care when and where they need it, and ensuring that their care journey is coordinated, high-quality and seamlessly connected to the broader healthcare ecosystem,” said Jonathan Porter, CEO of apree health, Castlight Health’s parent company. “We are committed to offering best-in-class technology inside a seamless member experience, and we will continue to lean into a partner marketplace when we believe it can help us achieve this goal and accelerate value for our clients.”
“Fabric is proud to partner with Castlight to power on-demand virtual urgent care access for millions of lives across America’s leading employers and health plans,” said Aniq Rahman, CEO of Fabric. “By guiding members to the most effective and efficient care modalities—whether asynchronous, video, voice or chat—we’re making high-quality care more accessible than ever. This partnership ensures members can connect with trusted providers and receive the care they need within minutes.”
Key features of Castlight Health’s virtual urgent care solution include:
- Integrated Experience: Seamlessly integrated into Castlight Health’s existing healthcare benefits navigation app, ensuring continuity of care and a cohesive member experience.
- Quality Care Delivery: Chat-based visits delivered by licensed physicians and nurse practitioners, guaranteeing high-quality care for a wide range of common conditions including cold and flu; skin, ear, eye and mouth conditions; travel sickness; medication refills and more.
- Convenient Access: Access quick care from anywhere – whether at work, home or on the go – with on-demand appointments available 365 days a year, 7 days a week, 24 hours a day. Chat and video visits take less than five minutes to connect with a provider and can be completed within 15 minutes.
- Best-in-Class Technology: By leveraging Fabric’s technology within our Castlight app, we enable queuing and on-demand visits utilizing Fabric virtual care to support video, phone, and chat-based visits. This ensures timely, high-quality care while maintaining a seamless integration into Castlight’s platform.
This launch marks an important investment in Castlight’s partnership marketplace, which is dedicated to delivering a broad selection of high-quality solutions that seamlessly integrate into the Castlight app and allowing each individual employer to tailor their experience to support their unique population and benefit strategy. Castlight virtual urgent care has been piloted by several Fortune 500 companies and is now commercially available nationwide, offering employers and health plans a better approach to virtual healthcare, streamlining member access to the care they need and aiming to improve health outcomes.
For more information on Castlight Health and its virtual urgent care solution, visit www.castlighthealth.com/solutions
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