Algorithmic systems intelligence streamlines service planning, improves sparing accuracy, guarantees delivery quality
CDS, the leading provider of multi-vendor services (MVS) for data centers worldwide, today unveiled Nebula™, a SaaS capability that provides predictive intelligence on parts availability and delivery and other services for enhancing operations, sales, and service delivery. As the latest critical component of its Raytrix MVS software platform, Nebula incorporates 30+ years of CDS delivery insights spanning more than 75,000 parts across 1,700+ systems, geolocation data, and automatically parsed logs to determine precise systems configuration and parts requirements around the globe.
Feature highlights include:
- Predictive intelligence on parts availability and time-to-site delivery
- Automated log parsing, including ability to ingest secure logs
- Real-time prompts on configuration issues / mismatches
- Configuration summary delivery to remote tech support
- Compatibility module identifies parts functional equivalency for aging parts
CDS Raytrix MVS extends a full stack of capabilities to an extensive range of data center hardware platforms, from midrange and high-end storage to leading server and networking products. CDS partners with the leading data center OEMs for global MVS delivery, rather than compete with them like third-party maintainers (TPMs).
“As we expand our global business with our OEM partners, it’s vital that we continue to advance automation to scale our service delivery,” said Chuck Cwirka, COO of CDS. “We remain laser-focused on helping enterprises use MVS to manage and accelerate their modernization efforts throughout the complete data center lifecycle. Nebula helps us streamline the entire planning process, delivers the right systems information to our support teams, and adds real-time intelligence to our global supply chain and logistics operation.”
Nebula is now in active use in every geography, automatically processing over 300 logs per month, generating spares kits across over 60 product lines, and continuously updating the parts inventory. Nebula intelligence will soon be available to customers and partners via the CDS ServiceCloud portal.
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