Concord Technologies Earns Highest Possible Ranking by Delivering on the Promise to Automate Clinical Data Extraction
Global healthcare IT research firm KLAS® has completed its 2023 Digital Fax report and validated Concord Technologies’ fax technology as “most advanced.” Concord Technologies achieved the highest level of KLAS’s “Digital Fax Maturity Framework”: the ability to automate the extraction and application of specific clinical data from digital fax documents and integrate it into the customer’s administrative, clinical, or financial workflows.
“We’re thrilled to have our Concord Cloud Fax solution acknowledged for its superior technological capabilities,” said William Cavanaugh, President of Concord Technologies. “And the best part of the recognition is how it was determined. Any company can make claims about its solutions and capabilities. KLAS verifies those promises by going further and interviewing customers to find out what is actually being delivered. Our customers confirmed that Concord Cloud Fax reduces their costs, streamlines compliance, and makes their all-around work life easier. As a company that prides itself on a relentless commitment to our customers, we find this method of validation particularly meaningful.” Cavanaugh added that the Concord Technologies’ net promoter score—84, placing it well beyond the sector benchmark of 41 and firmly in the coveted “Excellent” category—reinforces KLAS’s findings.
“Many competitors have added functionality to their solution through acquisitions or third-party license agreements,” remarked Chris Larkin, Concord Technologies’ CTO, “while we’ve spent the last 20 years developing, refining, and innovating a cohesive and seamless solution to meet the specific needs of our healthcare customers. Now with the targeted integration of AI, we’ve been able to achieve dramatic efficiencies for those customers.”
For instance, optical character recognition (OCR) was one area that many KLAS advanced-user respondents found to be particularly challenging with other vendors. Where competitors’ customers “struggled to automate data-field extraction for patient identifiers,” the report showed that Concord customers were using OCR to “match patient records and place discrete clinical data into a file that end users can later review as part of their workflow.” Ultimately, Concord Technologies’ customers were able to “leverage the technology in a way that drives efficiency,” according to KLAS’s research.
Tyson Blauer, KLAS’s Research Director for Acute EMR/Behavioral Health/Interoperability, concluded, “When it comes to sharing healthcare data, faxing has been the enduring common mechanism that all organizations use to both send and receive information. While traditional faxes required manual processes to get discrete and usable data from documents, some digital fax vendors have been working to build capabilities to extract discrete data from documents and insert it directly into workflows. We’re excited to see the work that Concord is doing to make this a reality and look forward to seeing how this helps progress interoperability for all provider organizations.”
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