ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, and Redox, the market-leading healthcare interoperability solution, today announced a collaborative partnership.
Through this relationship, ConvergeOne’s C1Conversations platform — a cloud-based solution that accelerates digital transformations and protects investments in contact center infrastructure — is now capable of integrating with 90+ leading Electronic Health Records or Electronic Medical Records (EHR/EMR) providers. With the integration of Redox, C1Conversations makes it possible for healthcare organizations to deliver an improved patient experience in weeks rather than months.
C1Conversations and Redox will give healthcare clients the ability to preserve their existing infrastructure investments and upgrade best-in-breed solutions whether on-prem, hybrid cloud, or multi-cloud, while satisfying the needs of the CTO, CIO and Chief Patient Experience Officer. With Redox integration, C1Conversations’ Intelligent Virtual Agent (IVA) will deliver market-leading patient experience automation and optimization in multiple languages, with record voice and digital containment rates.
The combined cloud-based service, to be introduced to clients as C1Conversations’ EHR Data Access, is uniquely able to deliver a modern and improved patient experience in a streamlined “time to value” horizon.
“As a significant percentage of healthcare providers continue to operate with legacy and on-premises contact center infrastructures, the integration of Redox into C1Conversations creates an ideal proposition to our existing healthcare customers and the market segment in general,” said Phil Yeich, Senior Director of Product Management, ConvergeOne. “By combining Redox’s powerful healthcare ecosystem and exchange capabilities with ConvergeOne’s IP, award-winning managed services and world-class Net Promoter Score, we are poised to provide existing contact center investments with a painless modernization path.”
“As the quintessential thought leader in customer and agent experience (C/AX), ConvergeOne understands the dynamics of the contact center space and its intricate impact on healthcare organizations. The combination of the C1Conversations and Redox platforms allows us to meet the evolving technology needs and high service-level standards of healthcare clients,” said Mark Langanki, CTO, ConvergeOne. “This strategic collaboration will allow us to help our healthcare clients who are interested in making their contact center infrastructure cloud-relevant without replacing it.”
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