CRMNEXT, the leading CRM solution provider announced its improved its positioning further and is placed highest for its Ability to Execute in the Challengers Quadrant of the Gartner 2020 Magic Quadrant for Sales Force Automation. For the eight year in a row, CRMNEXT has named in this research based on its Ability to Execute and Completeness of Vision.
CRMNEXT to its credit has the largest Banking CRM implementation globally and is used by over 1 Million users managing over a billion customers. CRMNEXT delivers a dynamic 360 degree customer intelligence with real time information powered with its DATANEXT engine and Trinity Cross Sell Modeler. It helps users with real-time assistance at the point of contact with customers to have smarter conversations and engagement boosting sales conversions. CRMNEXT also provides intelligent qualify lead qualification based on custom-defined parameters and predictive, prescriptive analytics to prioritize follow-ups and executions for closures.
Customer journey simulation: CRMNEXT features customer journey workflows, an AI-based cross-sell modeling capability, and an AI-based performance modeling capability for base lining sellers’ selling ability. This capability helps sales reps identify and repair “broken” customer journeys.
Usability: CRMNEXT received praise from its reference customers for its product’s excellent usability. They found it user-friendly and easy to navigate and indicated that little time was needed to onboard new users.
Product features: CRMNEXT comes with process designers and playbooks for the creation and deployment of relationship programs across the customer life cycle in order to speed up the sales cycle. Its Trinity Cross-Sell Modeler particularly supports sales in relation to cross selling and up selling opportunities.
Source : Gartner, Magic Quadrant for Sales Force Automation, Theodore(Tad)Travis et al., 28 July 2020
Additionally, sales teams can generate customizable, insightful reports that give a bird’s eye view of current pipelines. Sales teams get AI powered, contextual- based nudges, action points and automated appointments to increase closure rates. Daily task are more productive with automation of routine activities giving team members more time for doing things which can create real value for prospects and business.
“At CRMNEXT, we are passionate about helping our enterprise clients create and deliver delightful customer interactions and experiences using an integrated, unified platform. We are thrilled that Gartner has recognized us in Magic Quadrant for Sales Force Automation for 8 times in a row, commented Sushil Tyagi, Director, CRMNEXT. “The power of CRMNEXT lies in its ability to deploy its proven domain expertise to catalyze sales performance, increasing conversions and reducing costs.”
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