The new Customer Hub offers an easy approach to DataParser Support. Clients can open and track tickets as well as access knowledge base articles and technical guides
17a-4’s DataParser, the leading independent connector solution to bring third party data including Zoom, Slack, Teams and Webex into any archive, eDiscovery or storage solution, offers a new Customer Hub to access and track technical support.
“Our new Support Hub is going to be another helpful tool for our clients. Easy access to our Support team and knowledge base helps us ensure technical questions or issues are answered and resolved in a timely manner.” said Tom Sinistore, VP of Sales at 17a-4.
DataParser Cloud and on-prem clients will have access to the Hub via secure login. The new Customer Hub will be released early next month.
Typically used for Security and Compliance requirements, DataParser is designed for verifiable chain of custody and regulatory compliance. Archiving data for SEC / FINRA rules, HR, remote work, IP, legal or corporate policies are common use cases. Financial firms, Government agencies, Education, Energy and Healthcare organizations all use DataParser.
DataParser supports delivery to any archive including Google Vault, Proofpoint and Microsoft 365 Purview. All ingested data sources are fully indexed and searchable via typical eDiscovery queries. Larger files can be sent to Azure or AWS for cost effective storage. Collected data types include chats, texts, images, meetings, documents, data feeds and collaboration activities. DataParser offers modules for CSV exports, SQL databases and Email Relay processes to further streamline data collection and reporting.
Free trials are available for testing DataParser. On-premise and cloud plans are available. 17a-4’s Hybrid Suite bundles key services for our Enterprise clients. For more information visit 17a-4.com.
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