Leading managed service provider aims to revolutionize how it delivers IT service, support, and customer experience
Fully Managed, a leader in digital business transformation and managed services, today announced the launch of its innovative FMX portal. FMX (which stands for Fully Managed Experience) was created to set a new standard for IT service delivery in the industry.
The FMX portal is a user-friendly digital gateway for Fully Managed customers that makes it easier to get the information they need, in an efficient and modern way, from anywhere, at any time. Designed with a Customer Experience (CX) and Employee Experience (EX) mindset, the FMX portal is a unique digital source of interaction and information, focused on convenience, visibility, and knowledge-sharing.
The portal, powered by ServiceNow, provides customers and their end users with full transparency and access to the IT services they subscribe to, enabling visibility into the progress of cases (IT tickets) and ongoing projects. It also features a searchable knowledge base, encouraging self-service IT problem solving. Users are able to access information on their technology assets, a complete listing of available Fully Managed IT services, and contact information for their Fully Managed customer success team. A virtual chat agent is also available to help navigate the portal and its resources, while live chat assistance is accessible during business hours.
“As we are helping businesses across North America with digital transformation, we too are digitally transforming how we operate and modernizing how we deliver IT products and services to our customers,” said Fully Managed CEO, Mark Scott. “FMX is the beginning of a new era in customer experience and the dawn of the digital MSP. It puts customers in the driver’s seat and able to access critical IT-related information that helps them efficiently run their organizations.”
Fully Managed is introducing the FMX portal service to its existing customer base and new customers and will be continually releasing features into 2022 and beyond.
“The FMX portal is the first of its kind in our industry and we plan to grow it in order to meet customer demand for an elevated IT experience, built on convenient, self-driven service,” said Fully Managed Chief Strategy Officer, Joel Abramson. “This is part of a larger strategy for us at Fully Managed—one that continues to embrace innovation and automation to deliver better customer experience and expand our offerings in line with our customers’ digital transformation goals.”
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