Achieving top scores in transformative innovation and account management quality, EPAM leads the Nordic IT market in customer satisfaction
Businesses continue to be impacted by growing technology modernization requirements needed to sustain growth and remain competitive, highlighting the need for external IT providers to bring the latest digital transformation services and engineering capabilities. EPAM Systems, Inc. (NYSE: EPAM), a leading digital transformation services and product engineering company, today announced it has been named a Top IT Sourcing Vendor in the Nordics, achieving high customer satisfaction rankings for the second year in a row by Whitelane Research, an independent organization focused on IT sourcing research across Europe. This recognition underscores EPAM’s commitment to providing best-in-class application services, account management and service delivery for clients across multiple industry sectors in the Nordic region.
“We’re honored to be recognized by our clients for the second consecutive year as a top IT service provider in the Nordics IT sourcing market,” said Boel Zeeberg, VP, EPAM Nordics. “This outstanding customer evaluation demonstrates the success of our ongoing partnerships and our commitment to supporting their innovation journeys. We’re excited to continue leveraging our Engineering DNA to help customers scale and transform through our innovative strategy, integrated advisory, consulting and design capabilities.”
In the 2024 Nordic IT Sourcing Study by Whitelane Research, 450+ participants from the top IT spending organizations in the Nordics evaluated more than 1,000 unique IT sourcing relationships based on key performance indicators and by IT service tower, delivering one of the most representative reports on the Nordics outsourcing market. Survey respondents evaluated 35 IT service providers across several performance categories.
EPAM achieved exceptionally high satisfaction ratings in the following categories:
- Account Management Quality: EPAM received a rating of 85%
- Service Delivery Quality: EPAM received a rating of 82%
- Digital Transformation: EPAM received a rating of 80%
- Application Services: EPAM received a rating of 80%
- General Satisfaction: EPAM received a rating of 80%
“EPAM has once again shown its strength in the Nordics among clients by achieving the number one position as the leading IT Sourcing vendor with exceptional capabilities in transformative innovation, account management, digital transformation and application services,” said Alex van den Bergh, Head of Research, Europe at Whitelane. “EPAM continues to deliver impactful results and make the future real for clients who particularly value its dedicated global teams who demonstrate advanced engineering and technical capabilities across diverse industries.”
This customer-led recognition reinforces EPAM’s consistently high performance as a leading IT sourcing provider in multiple European markets, adding to the following series of recent achievements received from Whiteland Research:
- Top IT Sourcing Vendor in Europe, February 2024
- Top IT Sourcing Vendor in the Netherlands, March 2024
- Top IT Sourcing Vendor in Germany, December 2023
- Top IT Sourcing Vendor in Switzerland, September 2023
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