- Global Critical Event Management (CEM) Leader Achieves Top Spot Based on User Feedback from Leading Enterprise Technology Review Site
- Number One Ranking Comes as Everbridge Unveils New Digital Operations Platform to Automate and Streamline Service Delivery and IT Incident Management
Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management (CEM), today announced that IT Central Station, the leading peer review site for enterprise technology, ranked Everbridge’s Digital Operations Platform the top IT Alerting and Incident Management solution. The CEM for Digital technology is now fully integrated following the company’s recent acquisition of xMatters.
“Everbridge stands incredibly proud to be ranked as the top provider on IT Central Station’s IT Alerting and Incident Management list,” said Prashant Darisi, Vice President, CEM Global Solutions, Everbridge. “Positive peer reviews remain among our highest honors because they come direct from our customers. A growing number of enterprises rely on Everbridge for rapid response management, communications, collaboration, and orchestration to achieve better outcomes and mitigate damage to reputation, revenue, productivity, focus and customer service.”
Customers of Everbridge’s Digital Operations Platform cite reductions in the amount of time it takes to launch response teams and initiate actions after an incident by as much as 93 percent. At an average cost of $9,000 per minute for an IT outage (source: Ponemon Institute), companies can save hundreds of thousands of dollars per incident using the Everbridge platform.
Reviews of xMatters, now part of the recently launched Everbridge Digital Operations Platform, include:
“We saw the value by being able to import everyone’s schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call.”
“Everbridge contacts our staff members who are on call to make them aware that there’s an issue going on. It gets them the information they need to log in and fix whatever might be happening. We use it primarily for our major incident response and automated on-call processes.”
“Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into Everbridge and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace.”
The EverbridgeDigital Operations Platform provides enterprise customers with the ability to automate and streamline digital service delivery and incident management across teams and toolsets, and enables organizations to innovate and accelerate digital transformation initiatives, while continuing to meet key uptime service-level agreements (SLAs) and deliver great customer experiences.
To learn more about how the new Everbridge Digital Operations Platform helps organizations save time and money, deliver continuous service uptime and maintain revenue streams, please visit: https://www.everbridge.com/solutions/automate-digital-operations/
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