Inaugural wave of healthcare technology partners uplevels urgent care operations and improves the patient experience
Experity, the leading on-demand healthcare solution provider serving 22 of the 25 largest enterprise urgent care organizations in the U.S., today announced the launch of its Partner Ecosystem. This initial rollout of AI-driven capabilities and resources within Experity’s software platform highlights a strategic investment in the evolution of urgent care.
Creating net-new profit centers for clinics and enabling urgent care teams to expand their human impact is the goal of every partner added to the roster. Whether it’s voice AI or intelligent transfer of information, these integrations drive high performance and financial results for Experity customers.
“The launch of our Partner Ecosystem marks a key turning point for Experity and the industry as a whole,” said Adrian Agostini, Chief Revenue Officer at Experity. “Urgent care is at the intersection of healthcare and retail. With these partnerships, urgent care patients experience more choice and convenience, and providers experience less stress while seeing more patients and making more money.”
This inaugural wave of partners includes ChartSwap, Medallion, Flip, and Master Clinicians. As the Partner Ecosystem continues to expand, each organization brings specialized capabilities to urgent care, for example:
- ChartSwap adds value by streamlining the secure exchange of medical and billing records, reducing administrative overhead, and accelerating access to critical patient information to help providers make timely, informed decisions.
- Medallion strengthens the ecosystem by automating provider operations and enhancing credentialing accuracy. Its AI-driven analytics identify data gaps and payer mismatches early, reducing delays and compliance risks in the administrative process.
- Flip generates customer demand by applying AI to the phone channel. The technology enables urgent care centers to reduce missed calls, schedule appointments, collect payments, and offer better customer service.
- Master Clinicians enhances the human impact of providers by offering urgent care teams on-demand, continuing medical education (CME) resources. This helps clinicians using the Experity platform to stay current with evolving best practices, ultimately supporting higher quality, more confident care.
“We are excited that Experity is opening the platform to best-in-class partners,” said Andrea Malik Roe, Cofounder and President at CRH Healthcare. “This allows Experity’s clients to benefit from industry disruptors that will take urgent care into the future and attract a new generation of customers.”
The next wave of partners will include solutions for pharmaceutical delivery, urgent care marketing and demand generation, and administrative operations. All partners coming together over the next two quarters are the answer to how to expand the impact urgent care staff at every touchpoint.
“By the end of the year, we’re projecting the Partner Ecosystem to have a total of 15 solutions, making it easier for patients to find care and for providers to deliver it,” Kevin Clarke, VP of Experity Partnerships said. “This ecosystem is more than technology. It’s a community of experts defining how urgent care will look, function, and serve people better in 2026 and beyond.”
With the goal of building high-performing urgent care teams, Experity and its partners have seen early results. Clinics using Experity and Medallion experience less than 1% resubmission rates, submission in 10 days or less, and AI-assisted data validation. Clinics using Experity and Flip have reduced their missed calls from 50% to only 5% and doubled collections with SMS and email.
Urgent Care Connect, Experity’s annual industry conference, was recently announced and is slated for February 23-24, 2026 in Nashville, TN. At the conference, attendees will get meaningful facetime with experts across the Partner Ecosystem. Tickets are available now.
For more information about the Partner Ecosystem and AI in urgent care, visit experityhealth.com.
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