AI

Five9 Wins Best Application of AI Award at Enterprise Connect

Five9 Inference Studio 7, the low-code / no-code platform for developing Intelligent Virtual Agents (IVAs), has been recognized with a 2021 Best of Enterprise Connect Award.

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that it has received a 2021 Best of Enterprise Connect Award for Best Application of Artificial Intelligence (AI). The company was recognized for Five9 Inference Studio 7, the low code/no code development platform that makes it easier to build and manage intelligent virtual agents (IVAs) for the contact center and beyond.

The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges vetted more than 30 entries with a focus on factors including technology advancement, innovation, and business impact, and winners were announced during the virtual Enterprise Connect event on Sept. 28.

Five9 Inference Studio enables companies to build conversational experiences by harnessing and extending the power of the most advanced AI technologies, including Google, Amazon, IBM Watson, and more. Its Task Library offers many pre-built IVA application templates that organizations can use as blueprints for their own customized IVA deployments.

With the Studio 7 release in July, Five9 completely redesigned and rearchitected the platform to make it both more powerful and practical, with optimized performance for enterprise-grade deployments. The platform is tightly integrated with the Five9 Intelligent Cloud Contact Center, allowing the seamless transfer of context between IVAs and live agents in omni-channel use cases.

“Through shared components and workflows, Studio enables live agents and a digital workforce of IVAs to work as a team and play to each other’s strengths,” said Callan Schebella, EVP of Product Management at Five9. “We are proud to receive this recognition from Enterprise Connect, as it reflects our focus on providing the industry’s most modern cloud portfolio for AI and automation in the contact center.”

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