One hundred percent of clients interviewed would engage Forcura again
Forcura, a healthcare technology company that enables connected care for better performance, today released a client research report, in conjunction with KLAS, that focuses on the value and effectiveness of the organization’s products and services through the perspectives of its clients.
The process involved KLAS interviewing 25 individuals from 25 unique organizations engaging Forcura, with most participants representing home health agencies. Employees of long-term care companies, small and large hospital health systems and academic health systems were also interviewed.
Forcura earned strong ratings across all categories, which consisted of culture, loyalty, operations, product, relationship and value. It received an overall satisfaction score of 91 on the KLAS’ 100-point scale, noticeably higher than the average score of 80.3 for software-related companies.
Forcura particularly excelled in the areas of EHR integration, ability to produce significant outcomes, and service support. One hundred percent of participants indicated they would engage Forcura again, and 96% stated that Forcura is in their company’s long-term plans.
The report also demonstrated that Forcura clients experience faster turnaround for physician orders, streamlined documentation, cost savings through a paperless approach as well as increased employee efficiency.
Within the report, a director at one client said, “We purchased the product to integrate with our existing EMR, and that integration allows us to be HIPAA compliant for faxing and secure messaging. The product allows our clinicians to complete things online and decreases the amount of actual paperwork that we have to pass back and forth. The product also automates a lot of our processes and just helps things move faster and more smoothly through the office.”
The comprehensive results of the report, which detail numerical scores in each category, client commentary and segment comparisons, is available to view here. This dashboard is refreshed with new client feedback and analysis since research will continue beyond the First Look report.
“Engaging KLAS to survey our clients was an optimal way to receive direct and unbiased feedback about our products and services,” said Annie Erstling, chief strategy officer of Forcura. “While the high marks on our technology performance are exceptional achievements on their own, we’re most proud of the trust and loyalty we’ve built with our clients over the years. We want to be a strategic and trusted business partner for them, and these findings help verify that we’re achieving that goal.”
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