CRM

Global Social CRM Software Market: Salesforce and Amdocs Dominate

The “Social CRM Software market” report has been added to ResearchAndMarkets.com’s offering.

The global Social CRM Software market is estimated to grow from USD 2220 million in 2020 to USD 17920 million by 2027, at a CAGR of 37% as enterprises are developing solutions for Social Monitoring, Social Listening, Social Middleware, Social Management, and Social Measurement in order to provide customers with the best in class customer experience.

COVID-19 Impact on the Social CRM Software Market

Due to the global spread of COVID-19, businesses have either shut down or suffered considerable losses. The companies’ only alternative is to keep their clients, which may aid them throughout the shutdown.

Furthermore, CRM software provides benefits such as customer mapping from initial contact discovery to post-purchase engagements, which are commonly overlooked by businesses. Furthermore, CRM software aids businesses by generating reports and providing useful information on previous consumer behavior data.

Regional Analysis

Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. Asia-Pacific is expected to have the largest revenue share.

The rising demand for social CRM software in emerging economies such as China and India In order to provide best-in-class customer experience, various companies are developing solutions for social monitoring, social listening, social middleware, social management, and social assessment.

Key Players

The key players profiled in Social CRM Software market analysis Microsoft, Oracle, Salesforce.com, Amdocs and IBM, Pegasystems, Inc, SAP SE, SugarCRM, Inc

Market Segmentation

By Deployment type

  • On-premise
  • Hosted

By end user

  • Small and Medium businesses
  • Enterprises

By Region

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East & Africa

Companies Mentioned

  • CRM Creation
  • Zendesk Sell
  • Locobuzz
  • Nutshell CRM
  • Simple CRM System
  • SalesforceIQ
  • InStream
  • SalezShark
  • Salesboom CRM
  • Prosper Works

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