Emerging Technology Spotlight Findings Reveal 100% Customer Satisfaction
Gozio Health, an industry-leading, customizable location aware digital health platform, today announced that its first KLAS Research report found that 100% of customers are either satisfied or highly satisfied and would purchase its solution again. Published in December 2021, the Emerging Technology Spotlight from KLAS provides analysis of interviews from 10 unique hospital and health system clients contracted with Gozio.
KLAS is a leading healthcare IT research firm that provides transparent and impartial insights. Its Emerging Technology Spotlight aims to separate fact from fiction in emerging technologies by providing an unbiased view of how platforms like Gozio Health are creating value for today’s healthcare organizations.
Key strengths cited by Gozio clients who were surveyed include: 1) responsive, partnership-level support; 2) strategic planning and implementation; and 3) effective wayfinding and mapping technology. According to one vice president interviewed, “Gozio Health really listened to what we were trying to accomplish and helped us build that. Everything was delivered on time with very few hiccups or things that we had to fix. From our interaction with the sales team all the way through to go-live, the process was seamless.”
Findings from the report also suggest that Gozio clients believe the digital health platform improves experience for both staff and patients. Notably, these outcomes were achieved immediately for 45% of clients and within the first year for 90%.
“Digital engagement has become a key market differentiator for today’s hospitals and health systems, but strategies must consider the big picture of consumer-facing connectivity to deliver value,” said Joshua Titus, CEO and founder of Gozio Health. “To that end, Gozio’s mission is to transform the way people connect with their healthcare experience through our proprietary location aware data hub. We are thrilled to receive these high marks from our clients and believe it underscores our commitment to forward-thinking innovation that helps providers meet their goals.”
To read the full KLAS report, visit here. For more information about Gozio Health, visit www.goziohealth.com.
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