Gridspace, an industry-leading provider of voice technology and artificial intelligence software, announced today that it has received Certified Status for information security and compliance from the Health Information Trust (HITRUST).
HITRUST certification is the “gold standard” for all companies that create, access, store or exchange sensitive and regulated data. It is the most widely adopted framework in the healthcare industry since it meets key regulations for protecting highly sensitive patient information and providing risk management mitigation. It is also globally recognized by cyber security and privacy-minded companies beyond healthcare.
Healthcare providers, along with other organizations partnering with Gridspace, can be confident that the strongest security measures are being enforced to safeguard their data, with the added benefit of enabling them to streamline their own regulatory processes.
The HITRUST certification covers Gridspace’s full stack cloud platform, including Gridspace Grace, a virtual agent solution, and Gridspace Sift, a real-time voice observability suite. Healthcare contact centers, telemedicine operators and insurance providers use Gridspace to understand and expedite patient care.
Gridspace’s compliance tools secure voice and chat communications from start to finish. The platform includes state of the art speaker identification, redaction, retention and permission-based access controls specifically built for streaming audio and sensitive conversation data. Gridspace software is built in house and uses no third-party cloud APIs. The company’s HITRUST recognition is an exciting new differentiator among conversational AI providers.
“Gridspace is pleased to receive this top-level certification from HITRUST,” said Evan Macmillan, CEO of Gridspace. “It shows our commitment to healthcare organizations and their patients.”
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