The unique approach captures multiple biometrics in the background during chatbot communications to enhance security without complicating the user experience
ID R&D has broken new ground in enabling frictionless biometric security, with a patent awarded for a novel approach to securing virtual assistant and chatbot sessions on a mobile device. The method involves the collection of multiple biometrics throughout a chat session without added prompts or tasks for the user. It provides a unique method to enable an intelligent chatbot to continuously confirm a person’s identity – and that they are in fact a live human being – while maintaining a natural user experience.
The timing of the patent award coincides with the launch of ChatGPT, a chatbot prototype that demonstrates dramatic advancements in “conversational intelligence”. The technology opens the door to a variety of new applications where interactive human-machine collaboration is productive. Retail is also an application driving exponential growth in chatbot use; consumer spend via chatbots worldwide will reach $142 billion in 2024, up from just $2.8 billion in 2019 (Juniper Research).
“ID R&D has had a keen eye on how biometrics will be used in the future, and core to our mission is to improve security without compromising the experience,” commented Alexey Khitrov, CEO and Co-founder of ID R&D. “We have long anticipated the rise of chatbot usage and are proud to be leading the way in securing this exciting and fast-growing area of conversational AI from the onslaught of fraud.”
As 70% of consumers replace their visits to brick-and-mortar shops and banks with voice assistants over the next three years (Capgemini), the combination of voice biometrics and liveness detection will be an ideal solution for making these interactions more secure. ID R&D is an established player in the market, providing voice biometrics and liveness detection technology that is best-in-class when used in concert, as demonstrated in recent independent evaluations.
ID R&D will explore the topic of “Securing Identity in a World of Virtual Humans” in a webinar hosted by Biometric Update on Wednesday, February 15th at 12 pm ET, and will demonstrate their products in Hall 6 Stand E59 at Mobile World Congress, taking place in Barcelona from February 27th through March 2nd.
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