Cyber security and IT services provider Intersys Ltd. (“Intersys”) has launched a new AI in the Workplace Governance Policy Template to support insurers, MGAs, brokers and market service providers in managing the operational, regulatory and data risks associated with rapid AI adoption.
The free-to-download policy provides a practical framework that insurance organisations can implement immediately to guide employees, strengthen controls, and ensure responsible use of generative AI platforms such as ChatGPT, Claude and Microsoft Copilot.
Since generative AI’s breakthrough moment in 2022, insurers have begun integrating these tools across underwriting, claims, customer engagement and operational workflows. While these technologies promise efficiency gains, faster decision-making and enhanced customer services, they also introduce significant risk if deployed without appropriate governance.
The insurance sector faces particular exposure due to:
- The volume of personal and sensitive policyholder data handled by insurers and brokers
- The obligation to maintain strict GDPR compliance and evidential audit trails
- Increasing regulatory scrutiny from bodies such as the FCA around data, model oversight, fair value and Consumer Duty
- Supply-chain interconnectedness, where one weak point in an insurance ecosystem can expose multiple organisations
- The risk of inadvertently disclosing commercial, actuarial or pricing information into public AI systems.
Matthew Geyman, Managing Director, Intersys, said: “AI is already reshaping underwriting, claims and customer communications, but without strong governance, the risks to insurers are significant: from regulatory breaches and data leakage to operational disruption. The sector urgently needs clear, practical guardrails. Our AI in the Workplace Policy Template sets out the essentials — mandatory staff training, data-redaction controls, bans on using personal AI accounts for company information, and proper oversight of approved tools. This is a core governance and risk management priority for every insurer, MGA and broker, and we’re making this template freely available for the public good to help strengthen operational resilience across the industry.”
Jake Ives, Head of Security, Intersys, added: “AI platforms often store user inputs, meaning policyholder, pricing or claims data could be exposed. Inaccurate or fabricated outputs, including AI hallucinations, can easily lead to flawed decisions or misleading communications. We’re also seeing integrated tools like Microsoft Copilot surface sensitive files simply because access rights haven’t been properly configured. Too many firms are rolling out AI tools without putting the right controls in place.”For further information about our Free AI Governance Policy template, visit: https://intersys.co.uk/ai-in-the-workplace-responsible-use-for-businesses/
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