AI-powered Partner Supportenhances partner experience, enables proactive risk management and ensures the continued success of MSPs and IT service providers.
Liongard, the global leader in attack surface management for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and IT teams, today introduced Leo, its new AI-powered support companion.
Leo now delivers instant answers to commonly asked questions across all Liongard digital platforms, including share.liongard.com —a user-driven repository of essential metrics, Liongard’s comprehensive documentation site, and liongard.com.
“Customer support and user experience are paramount for Liongard and our partners as we scale our cybersecurity efforts,” stated Michelle Accardi. “We are committed to providing swift, impactful access to data and insights directly within our platform.”
Liongard has also enhanced its self-service capabilities with the launch of an updated support center at support.liongard.com. Here, partners can efficiently manage and monitor their support interactions, including reviewing open tickets and checking the status of ongoing support cases.
Kendrics Hawkins, Liongard’s Head of Partner Success and Experience, stated, “This launch enables our partners to receive additional support from intelligent AI, even after hours, while ensuring that all partners’ customer data remains safe and secure. This feature complements the work of Liongard’s partner support engineers and account management teams for a holistic partner experience.”
Leo is now available now to all partners licensed directly from Liongard or through Pax8.
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