ITSM Specialized Partners are exceptional service management professionals with strong roots in IT and service delivery processes
MajorKey Technologies, the company bringing harmony to its clients’ digital operations, backed by The Acacia Group, has become the first official Atlassian Specialized Partner in ITSM in the United States. A validation of the Atlassian Platinum Solution Partner’s deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction and outcomes. This move enhances MajorKey’s long-term value to clients by providing ITIL® 4 methodology and the deployment of Atlassian products for enterprise-level customers.
“MajorKey is always looking for ways to add value for our clients. Our close relationship with Atlassian and our industry-leading capabilities has enabled us to become a leader in the ITSM space,” said Michael Yario, President and CEO of MajorKey Technologies. “We are able to integrate the ITSM specialty alongside our capabilities in Enterprise Service Management, information security, DevOps, custom app development and managed services. We continue to position ourselves as the company who can effectively help take their clients to the next level.”
As an ITSM Specialized Partner, MajorKey has deep expertise in the following areas:
- ITSM system enhancements, customizations and fine-tunings of IT services
- ITSM Implementation and integrating shared workflows and SLAs
- Multi-vendor migrations and systems integrations
- Implementing industry best practices
“Atlassian would like to recognize MajorKey for their specialized delivery practice, as they have proven successful at implementing service management principles based on ITIL methodology for improved satisfaction and cost-efficiencies,” said Ko Mistry, Atlassian’s Head of Global Channel. “The level of commitment in the ITSM Specialization Program recognizes these Atlassian Partners’ effort and dedication to delivering consistent, high-quality services to optimize a customer’s experience and success.”
MajorKey is the first company in the United States to achieve the Atlassian ITSM Specialization since the program was launched on April 5, 2022. The company was also named the Atlassian Partner of the Year 2021 in ITSM Solutions and is an Atlassian Cloud Specialized Partner.
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