Recognition reinforces leadership in purpose-built AI solutions for automotive sales and service.
Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive revenue acceleration and operational excellence, today announces that TMC, a global, integrated media company, has named Marchex Engage for Auto Sales & Service a winner of the 2025 AI Agent Product of the Year Award.
This prestigious award honors groundbreaking AI innovations that elevate performance and deliver outstanding business results across industries and functions.
Marchex Engage for Auto Sales & Service is purpose-built for automotive dealerships and service centers, combining conversation AI and industry-specific intelligence to turn everyday conversations into revenue-generating actions.
Key features include real-time alerts for high-value sales and service opportunities, sentiment tracking, AI-powered call summaries, and automated CRM logging, all powered by industry-trained AI. The Engage product understands the nuances of automotive conversations, enabling teams to act faster at the point when customer intent is highest, sell and service more automobiles, and reduce customer defection.
Additional highlights:
- Automatic CRM creation: Automatically creates a new CRM record if the customer does not already have one.
- CRM updates from interactions: Updates CRM records with relevant information from each customer interaction, including customer intent and outcome, vehicle and competitor interest, products, services, and customer experience.
- Targeted outbound communication: Enables outbound communication programs directly from the CRM, based on the customer’s previous interactions, interests, and stage in the buying or decision-making journey.
- Deal-recovery and coaching alerts: Notifies staff in real-time of missed sales or service opportunities, enabling them to re-engage customers before they are lost.
- Seamless CRM integrations: Connects with automotive CRMs, including VinSolutions, eLead, and DealerSocket, to provide a comprehensive view of the customer and ensures the next action taken is the right one.
“We are thrilled that Marchex Engage for Auto Sales & Service has been recognized by TMC as 2025 AI Agent Product of the Year,” said Edwin Miller, CEO of Marchex. “This award underscores the impact our Engage AI platform is having within the highly competitive automotive industry, empowering dealerships and service centers to achieve maximum value from every customer interaction along their automotive journey.”
“It gives me great pleasure to recognize Marchex as a 2025 AI Agent Product of the Year Award recipient,” said Rich Tehrani, CEO of TMC. “Our editors and judges were thoroughly impressed by the product’s ability to streamline processes and deliver productivity levels never thought possible.”
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