Netsmart announced it has once again earned the top performing technology solutions and services award through the annual client-user experience polling of mental and behavioral health providers in the 2023 Black Book Market Research (Black Book) survey. This marks the seventh consecutive year Netsmart has been recognized with this award. The Black Book survey for behavioral health polled nearly 2,900 providers across more than 2,440 organizations serving the human services community regarding client experience and customer satisfaction.
“Netsmart is consistently recognized by healthcare technology users across the continuum of care and for the seventh consecutive year has been selected as the top-rated technology provider for human services providers,” said Doug Brown, President and CEO of Black Book Market Research. “It’s clear that, even in a tightening and increasingly complex market, Netsmart is continuing to lead the behavioral health industry by providing a technology platform that is a vital part of their users’ workflow, patient coordination and critical digital capabilities to help providers be successful in the value-based care environment.”
Black Book, a full-service healthcare-centric market research company, recognized Netsmart for the highest client satisfaction in the category of behavioral health electronic health record (EHR), practice management and revenue cycle management (RCM). The survey evaluated customer satisfaction across a set of 18 operational excellence key performance indicators based on the client experience, with Netsmart securing top rankings in the majority of these criteria.
In addition to the No. 1 Overall Client-Rated Human Servicesrecognition, Netsmart earned a collective of top rankings including:
- #1 Ambulatory Psychiatric and Behavioral Health Facilities
- #1 Outpatient Therapists, Counselors, Social Workers, Psychologists
- #1 Human Services and Government Agencies
- #1 Population Health and Analytics Technology
- #1 Interoperability, Care Coordination and Connectivity Technology
- #1 Vendor for Solo Practitioners
- #1 Vendor for Practices of 2-5 Behavioral Health Practitioners
- #1 Vendor for Practices of 6-10 Behavioral Health Practitioners
- #1 Vendor for Practices of 11+ Behavioral Health Practitioners
Netsmart has accelerated advancements within the CareFabric® platform; providing simple and easy-to-use solutions that solve complex problems. The next-generation technology platform built for extreme usability, drives efficient and clinician-friendly workflows. Through intuitive workflows focused on clinician and user-satisfaction allows providers to recruit and retain the top clinicians and administrative staff in the field. Netsmart clients can leverage the platform to digitize the enterprise of their organization by utilizing artificial intelligence (AI), expanded interoperability, robust data and analytics, collections automation and much more.
“The Black Book Awards acknowledge industry leaders that are constantly innovating advanced technology and moving the meter forward,” said David Strocchia, SVP and Managing Director of Human Services, Netsmart. “We are thrilled to be recognized by Black Book and see this as a proof point for the successful partnerships between Netsmart and our clients as we continue on our mission of digitizing the enterprises of human services providers. This recognition is a testament to our team’s daily efforts in satisfying clients and navigating the dynamic healthcare landscape. As community-based providers look to embrace the era of value-based care models, we can help to unlock the potential of data by empowering clinicians and staff with innovative technology to optimize outcomes, truly transforming the way care is delivered.”
Black Book also announced Netsmart was rated the #1 post-acute technology solutions vendor for the ninth consecutive year by EHR client-users serving skilled nursing facilities, short and long-term rehabilitation centers, hospital-based subacute units, home health agencies and hospice organizations.
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