Netsmart has announced the successful implementation of the 360X electronic closed-loop referral management standards with LifeWorks NorthWest. This milestone enhances communication and coordination between primary care and community-based behavioral healthcare providers, streamlining referral management and supporting comprehensive transparency across care settings. The success of this deployment was made possible through collaboration with Epic, MedAllies and other interoperability providers.
“We have continued to advocate for and advance interoperability strategies to enable providers to deliver coordinated, value-based care,” said AJ Peterson, SVP & GM of CareGuidance, Netsmart. “By successfully deploying the 360X interoperability standards, we will be able to take this model and make it widely available for providers, further connecting the healthcare ecosystem as a whole. Our commitment to interoperability not only enhances care coordination but also drives the industry toward more efficient and effective patient outcomes, helping to make critical health information accessible whenever and wherever it is needed.”
“LifeWorks NW has a long-standing commitment to leveraging interoperability and data sharing to drive integrated care models and foster strong partnerships with primary care and hospital partners,” said LifeWorks NW Vice President of Operations Katy Beveridge. “We are thrilled to collaborate with Netsmart and OCHIN on the 360X closed-loop referrals innovation and look forward to this new capability deepening our partnership to provide better care.”
The 360X standards are designed to improve referral management, close communication gaps and enable transparency between care settings. The standards aim to electronically close the loop on referrals, thereby improving patient, caregiver and provider satisfaction, while enhancing care efficiency. These standards aim to help reduce provider burden, transcription errors, and overall care costs, so that primary care providers (PCPs) are informed and can efficiently track patients as they transition to community-based care.
This partnership facilitates the sharing of behavioral health and primary care information within a Federally Qualified Health Center model. The 360X standards enable PCPs to receive automated updates on referral statuses and clinical summaries directly into their electronic health record (EHR).
“Today, we celebrate the success of these provider organizations in transforming the referral process and equipping their clinicians and staff with essential information to better serve their patients,” said Holly Miller, MD, Chief Medical Officer, MedAllies. “This innovation boosts the quality, efficiency and safety of care, thereby enhancing satisfaction for all involved. We look forward to championing 360X closed-loop referral adoption across the healthcare ecosystem.”
As a leading member of interoperability frameworks, Netsmart remains dedicated to advancing healthcare connectivity. Working alongside Epic and MedAllies, they will leverage their combined expertise to optimize data exchange and enhance providers’ efforts to improve the overall quality and efficiency of patient care.
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