AI

Nym receives 100% Overall Customer Satisfaction Score in KLAS report

Healthcare Providers Report Nym’s Engine Improves Revenue Cycle Efficiency and Reduces Labor Costs by Accurately and Instantly Automating Medical Coding

Nym, the leader in autonomous medical coding, today announced that its engine has been recognized with a 100% customer satisfaction score in a recently published KLAS® Emerging Solutions Spotlight report. All of the healthcare providers interviewed by KLAS Research, who adopted and are currently using Nym’s medical coding engine, reported that it meets their needs with unparalleled coding accuracy and speed, and that they are highly satisfied with the solution’s ability to improve revenue cycle efficiency and reduce costs.

A widely recognized and respected industry benchmark based on feedback from healthcare providers, KLAS Emerging Technology Spotlight reports highlight new technologies that are solving the industry’s toughest challenges. KLAS Research surveyed a sample of Nym’s current health system clients to evaluate their experience with the Nym medical coding engine, which leverages clinical expertise, computational linguistics, and explainable AI to instantly decipher physician notes in patient charts and accurately assign ICD-10 and CPT codes for medical billing. Survey respondents indicated that they would purchase Nym’s autonomous coding solution again, recommend it to peers, and that they viewed the Nym engine as part of their long-term plans.

“Nym’s engine is improving payment cycles for over 250 healthcare facilities across the US, driving efficiencies that reduce costly administrative burdens and enable more time and resources to be allocated to patient care,” said Or Peles, Nym’s CEO. “We take great pride in this and are delighted that the KLAS report reflects the consistent value our autonomous medical coding solution delivers in transforming revenue cycles for our clients.”

Summarizing praise from Nym customers, the KLAS report cites the Nym engine as an “accurate, automated solution that relieves coding burden,” noting the Company’s “strong development and technology teams that offer quality and preparedness” and that it is a “good partner and is open to receiving feedback and providing accommodation.” Nym’s medical coding engine also received an A+ rating from customers in 14 of 16 key performance indicators (KPI) evaluated by KLAS Research, including Overall Product Quality, Executive Involvement, and Drive Tangible Outcomes, and an A rating in the remaining KPIs. To access the full KLAS Emerging Solutions Spotlight report, download it here.

With greater than 95% accuracy and zero human intervention, Nym’s engine enables healthcare providers to optimize resource allocation and reduce coding costs, the risk of denials, and missed revenue. The Nym engine is automatically updated as new guidelines are released, and it produces audit-ready, traceable documentation for every code it generates. For more information or to request a demo, visit https://nym.health/.

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