Primus Solutions, a leader in logistics and supply chain management solutions, is proud to announce a strategic partnership with Rippey AI, a cutting-edge artificial intelligence firm specializing in logistics automation. This collaboration is set to redefine the industry by integrating AI-driven solutions that enhance operational efficiency, reduce costs, and significantly improve customer experience.
Through this partnership, Primus Solutions will integrate Rippey AI’s advanced machine learning models and data analytics platforms into its logistics operations. The implementation will enable Primus’s 3PL and freight forwarding customers to respond to quote and booking requests via email in under 30 seconds—eliminating the need for manual processing by pricing or operations teams.
Transforming Response Times and Conversion Rates
Prior to deploying Rippey AI’s technology, quote requests were handled manually, often requiring 24 to 48 hours for a response. Now, with Rippey’s AI-powered automation, responses are generated within seconds. This game-changing improvement accelerates decision-making, enhances operational efficiency, and significantly boosts conversion rates by delivering a seamless, near-instant customer experience.
“Before Rippey AI, our sales and customer support teams spent valuable time manually processing quote requests, often leading to delays,” said Young Park, KCE Logistics, a mutual client of Primus Solutions and Rippey AI. “With this AI-driven solution, our response time has been slashed to under a minute, giving us a competitive edge and vastly improving customer satisfaction.”
Driving Market Leadership Through Innovation
“Partnering with Rippey AI aligns perfectly with our mission to drive innovation and service excellence in logistics,” said Amanda Bohl, CEO of Primus Solutions. “By harnessing the power of AI, we are setting a new industry standard—providing our clients with unmatched efficiency, scalability, and responsiveness.”
Rippey AI’s CEO, Matt Motsick, echoed this sentiment, stating, “This partnership is a significant milestone in our mission to make AI more accessible and impactful for logistics providers. Together, we are enabling companies to scale faster, optimize operations, and deliver a superior customer experience through intelligent automation.”
A Future-Forward Collaboration
The partnership will initially focus on integrating Rippey AI’s technology into Primus Solutions’ core logistics operations, with plans for future enhancements based on early results. Both companies are committed to continuous innovation and anticipate that this collaboration will drive long-term growth and transformation across the logistics industry.
