100 percent of customers include Qventus as part of their long-term plans in the company’s first full rating by KLAS
Qventus, the leading provider of AI-based software that automates care operations, today announced its exceptional achievement in the capacity management segment in the 2024 KLAS ratings, receiving high scores (90+ out of 100) across all customer experience pillars. The company has received an impressive overall KLAS score of 92.5 percent (as of 11/1/2024), compared to the average software rating across all segments being 81 percent. KLAS Research, a research organization that helps healthcare providers make informed technology decisions by offering impartial vendor performance information, recognizes Qventus’ dedication to excellence and innovation in delivering industry-leading AI solutions to health systems.
“We are truly honored to receive such positive feedback from our customers in the KLAS capacity management market segment. This recognition reflects the successful and enduring partnerships we have cultivated with health systems over the past decade,” stated Mudit Garg, Co-Founder and CEO of Qventus. “Our mission has been validated knowing that 100 percent of our customers who participated in the rating would purchase from us again and consider Qventus part of their long-term plan.”
KLAS performance reports provide meticulous analysis of client feedback gathered over a year, assigning weighted numerical values to measure four critical customer experience pillars—Loyalty, Operations, Product, and Relationship. Qventus earned the highest score in the drives tangible outcomes pillar compared to other vendors. Another notable recognition included clients responding “Yes” 100 percent of the time to these questions:
- Does Qventus keep all of their promises?
- Is Qventus part of your long-term plans?
- Would you buy Qventus again?
Health systems and hospital staff have been underwhelmed and oftentimes “burned” by software solutions that promise to make their lives easier. Many software solutions complicate workflows, further burdening already overworked care teams. Qventus takes a differentiated approach, providing the enterprise platform that operates as the system of action on top of a hospital or health system’s electronic health record (EHR), ensuring it supports workflows and automates tasks so healthcare staff can operate at the top of their license and focus on patient care.
The KLAS outcomes and value category, which evaluates tangible outcomes and long-term strategies, found that Qventus excelled in delivering customer value. Qventus increased surgical volume margins in perioperative care and decreased the length of stay and increased throughput in inpatient care. Qventus’ customer scores for this category underscore the value Qventus provides its partners, which is paramount to long-term partnerships and growth.
“With hospitals focusing more on enhancing their throughput, capacity optimization is growing in significance,” said Niel Oscarson, Research Director at KLAS Research. “Qventus customers reported positive and impactful results, highlighting the strength of their ongoing relationships with the company. Their satisfaction and loyalty to Qventus is evident in the high net promoter scores.”
Qventus offers a growing portfolio of solutions, including perioperative and inpatient, and recently launched its AI Operational Assistants, designed to empower frontline staff to work at the top of their license by completing administrative tasks for them. Qventus has implemented its solutions at leading health systems across the country, generating significant results, including decreasing length of stay by up to 1 day with 20-35% decrease in excess days and adding 60-70 cases per operating room, per year with an average customer validating 10.3X ROI.
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