With the coronavirus outbreak, customer experience teams across the globe are having to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week, the world is changing, and business simply isn’t business as usual. Most teams responding to customers have transitioned to a work from home environment, putting additional strain on their ability to respond to customers effectively. For many of us, that means learning and adjusting as we go.
Our Benchmark team is tracking the impact of the global health crisis on 23,000 companies that power their support operations using Zendesk, and we’ll continue to offer insights and resources to help your support your customers during these unprecedented times.
