Tips for COVID-19 & beyond

Zendesk For Higher Education

With the coronavirus outbreak, organisations across the globe are having to rapidly adapt amid increased volatility and uncertainty. The impact on the education sector has been particularly dramatic, requiring schools and other educational institutions to completely change their ways of working.

With educational institutions either closing their doors or having a large number of their students and staff in home environments, they have been facing a number of issues - of which we have seen 3 core areas:

  • Supporting and enabling staff to work from home
  • Educating and engaging students from home
  • Being responsive to parents and keeping them informed

O'Reilly eBook


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