The field service market is growing rapidly, with some estimates projecting it to more than double in size by 2022. At the same time, customer expectations around the speed and quality of service are increasing.
In order to keep pace, field service organizations are investing in new tools and systems. Most companies are somewhere on the path to digitization, but they need to do more. Simply wrapping a layer of technology around traditional pen-and-paper processes is no longer enough – they should be looking to drive efficiency through intelligent automation.
