Services shape our world — from the electricity that lights our homes to the networks that keep us connected. For the organizations providing these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles.
Field service keeps us in the daily rhythm of our lives. But behind each service call and site visit is a complex ecosystem of people, processes, and technology. There are work orders to create, technicians to dispatch, and equipment to maintain, repair, and eventually replace.
If you look at the evolution of field service, the last 20 years have been marked by periods of rapid growth and innovation.
