South Florida PBS Health Channel partners with Isabel Healthcare

South Florida PBS Health Channel is proud to announce a strategic partnership with Isabel Healthcare, a leading provider of AI-powered early identification and guidance platforms. This collaboration aims to enhance the existing Ask Hanna healthy advisory service, marking a significant milestone in empowering individuals to take control of their health through innovative technology.

The integration of Isabel Healthcare’s AI-powered platform into the Ask Hanna service is a new era in healthcare accessibility and efficiency. The fusion of AI capabilities combined with the original live-chat service staffed by nurses enables users to benefit from both self-service care direction and identification of possible medical conditions based on their symptoms and live interaction with medical advisors. Importantly, this enhanced service is available in multiple languages, including Spanish, French, and various Asian languages, ensuring a broader range of individuals can access vital healthcare information and support.

One of the standout features of the upgraded Ask Hanna is its natural language understanding capabilities, allowing users to describe their symptoms in their own words. It is important to note that while the service provides valuable insights, it is not intended for self-diagnosis, and the list of potential causes is provided upon request.

The primary objective of the AI-powered portion of the service is to swiftly identify the appropriate level of care needed to address the user’s symptoms. Following a brief series of questions, the system directs users to the correct venue of care based on urgency which can include a regular medical appointment, telemedicine call, urgent care or the emergency room. Additionally, users have the option to share the comprehensive report with primary care physicians, caregivers, or family members directly from Ask Hanna.

“We are thrilled to partner with Isabel Healthcare to integrate cutting-edge AI technology into our Ask Hanna, healthy advisory service,” said Dolores Fernandez Alonso, CEO at South Florida PBS. “This partnership exemplifies our commitment to leveraging innovative solutions to empower individuals to make informed decisions about their health.”

The AI technology fueling Ask Hanna draws on Isabel’s 24 years of experience with its clinical engine and its vast curated database of condition presentations. As a result, the Health Channel website now provides the ability to help consumers find the right venue with the right urgency and offers information on 6,000 conditions, enhancing its utility as a trusted resource for health-related inquiries.

“We are proud and excited about our partnership with South Florida PBS and to have the Isabel AI technology available in Ask Hanna website” said Don Bauman, CEO of Isabel Healthcare. “This partnership exemplifies our commitment and mission to empower as many folks as we can make informed healthcare decisions.”

To try the enhanced Ask Hanna service powered by Isabel Healthcare, click here.

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