Speakeasy AI, award-winning provider of conversational AI solutions across self-service and live agent care, announced today that customer experience and contact center strategy expert, Julia Carroll, will join the company’s Advisory Board to provide strategic guidance, market counsel and solution recommendations to help accelerate the company’s next phase of growth. Ms. Carroll will begin functioning as a member of the Advisory Board beginning immediately.
“Julia’s background reimagining the customer experience for some of the largest global brands as both a strategist and practitioner is impressive,” said CEO Frank Schneider, “we’re thrilled to add her voice and experience to our advisory board team to help usher in a new period of high velocity growth.”
Julia is the former VP of Digital Transformation at Sutherland and the SVP of Contact Center Strategy and eCommerce at Bank of America. In her role at Sutherland, Julia worked with many cross-industry brands to create innovative solutions for global digital servicing and process transformation to enable best in class CX. In her roles at Bank of America, Julia co-led the Executive Task Force on chat and secure messaging as well as managed service optimization for a contact center portfolio worth $50MM+. She is a recognized industry expert in digital transformation, contact center strategy, and customer experience who has practitioner and strategist expertise across technology and labor within some of the largest contact centers in the world.
“I firmly believe AI is critical to the development and improvement of customer experience and employee journeys across all environments,” said Julia Carroll, “I am honored and excited to be invited to collaborate with Frank and the Speakeasy team.”
The company plans to continue to build its board to ensure the forecasted rapid growth of the company occurs with mission driven focus via the help of leaders across disciplines like customer care, self-service, marketing, product development, entrepreneurship and artificial intelligence. Julia will also assist with the search for specific Advisory Board members that can impact the vision and growth of Speakeasy AI.
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