The Gartner Peer Insights Customers’ Choice Distinction Is Based on Feedback and Ratings From End-User Professionals Who Have Experience Purchasing, Implementing, and/or Using the Product or Service
Symphony SummitAI, a leading provider of IT service management tools (ITSM), is excited to share it was named a Customers’ Choice in the March 2022 Gartner Peer Insights’ Voice of the Customer’: IT Service Management Tools for the fourth time. Symphony SummitAI was also recognized as a Customers’ Choice in the company size segment under the categories large enterprise and midsize enterprise and as Services Customers’ Choice in the industry segment.
“Being recognized as a 2022 Customers’ Choice for ITSM tools highlights our commitment to customers to deliver higher enterprise productivity,” said Satyen Vyas, CEO of Symphony SummitAI. “We continue to innovate and advance enterprise AI in ITSM, and we’re grateful for the feedback we can draw from Gartner Peer Insights.”
Symphony SummitAI offers a single, centralized, self-service portal for all service requests. IT, HR, admin, facilities, and other functions across an organization can use a single service portal for requestors. Through AI-driven knowledge intelligence, SummitAI’s tools are designed to understand the context of an issue, and automatically resolve incidents and service requests. A 24/7 service desk experience supports a conversational interface using natural language through webchat, Microsoft Teams, Slack, and Jabber.
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