Digital Transformation

SysAid continues expansion with Hatchit Studios strategic partnership

Following the recent announcement of SysAid Copilot General Availability (GA), and concurrent to the signing of a new strategic alliance in the Dach region with Consist Germany, SysAid propels into a new era of accelerated global growth and expands its business in new regions.

SysAid, a leading provider of IT and Enterprise Service Management solutions is pleased to announce its partnership with Hatchit Studios, an IT consultancy that specializes in digital transformation and service delivery, to deliver cutting-edge, generative AI-powered ITSM to companies and industries of all sizes in the Australia and New Zealand (ANZ) market.

The partnership between SysAid and Hatchit Studios represents a powerful synergy that promises unparalleled value for organizations in the region. Hatchit demonstrates its commitment to innovative technology solutions with SysAid Copilot, the comprehensive, newly released set of generative AI capabilities, designed to transform the service experience.

SysAid Copilot revolutionizes service management with its AI Chatbot for End Users, delivering 24/7 conversational self-service through generative AI. Utilizing organizational data and verified external sources, employees are empowered to resolve issues seamlessly. Admins retain control via the Monitor and Fine-Tune feature. Additionally, AI Intelligent Categorization reduces ticket categorization errors by ~40%, while AI Case Summarization provides real-time insights into ticket content and employee sentiment with AI Emotion, enhancing overall service efficiency.

“We thrive on providing exceptional outcomes for our clients and are excited about the diversification of our business with the SysAid platform, bringing the next generation of IT Service Management to the forefront and ultimately embarking on a successful and long-lasting partnership,” said Anthony Masella, Managing Director of Hatchit Studios.

“We are thrilled to work with Hatchit Studios to spearhead AI-driven transformation in the dynamic ANZ market, as part of SysAid’s global business growth and expansion strategy,” said Avi Kedmi, CEO of SysAid. “With a substantial client base in this region, our decision to establish a local presence underscores our commitment to delivering unparalleled support, ensuring the satisfaction of our clients, and strategically positioning ourselves for sustained growth. We are committed to fulfilling the increasing demand for innovation in this market, orchestrating service management across the organization with generative AI, empowering employees to focus on value-driven tasks, and accelerating organizational productivity.”

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