SysAid a global leader in Enterprise and IT Service Management solutions today announced it has been named a Sample Vendor in both the Gartner® Hype Cycle™ for IT Management Intelligence, 2024[1], and Gartner® Hype Cycle™ for ITSM, 2024.[2], operations assistant category.
Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities.
“We believe that being named a Sample Vendor in Gartner’s Hype Cycle report is a testament to our dedication to empowering I&O teams with cutting-edge AI solutions. Our SysAid Copilot chatbot delivers AI-driven insights and automation that transform how I&O teams work, from faster case resolution to smarter decision-making,” said Avi Kedmi, CEO of SysAid. “With its natural language interface, SysAid Copilot enhances productivity and simplifies complex tasks, allowing teams to operate more efficiently and effectively. We’re proud to be at the forefront of this evolution, providing the tools that help I&O professionals thrive in today’s demanding IT environment.”
In addition to the new Hype Cycle reports, SysAid has been recognized in Gartner research and reports on multiple recent occasions including being named in:
- Gartner Market Guide for IT Service Management Platforms By Rich Doheny, Chris Matchett, 18 December 2023
- Gartner Peer Insights™ Voice of the Customer for IT Service Management Platforms for Midsize Enterprise
Gartner Clients can download the Gartner Hype Cycles for IT Management Intelligence, 2024, and Gartner® Hype Cycle™ for ITSM, 2024 using your Gartner.com login.
Gartner, Hype Cycle for IT Management Intelligence, 2024, By Cameron Haight, 23 July 2024.
Gartner, Hype Cycle for ITSM, 2024, By Siddharth Shetty , Chris Laske , 17 June 2024.
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.
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