Software/ platforms

TeamDynamix takes Top Rankings in SoftwareReviews’ 2024 ITSM Quadrant

SoftwareReviews IT Service Management Vendor Rankings report highlights ease of administration, usability, vendor support, automation, and no-code platform design as key differentiators.

TeamDynamix, a leading provider of enterprise service management and automation software, has been named a Gold Medalist with top placement in the SoftwareReviews’ 2024 IT Service Management (ITSM) Data Quadrants for both Enterprise and Mid-Market.

Download: ITSM Vendor Rankings Report

TeamDynamix received high marks for ease of administration, business value, innovation and vendor support. Key functionality standouts include reporting and dashboards, ease of administration, platform integrations, workflow automation and the self-service portal.

“Finding a tool that can be configured quickly, that is easy to use and administer is valuable for those organizations looking to quickly move forward with their improvement initiatives,” says Sandi Conrad, Principal Advisory Director at Info-Tech Research Group.

“We often see IT Teams get the basics in place, then not move into the next phase for a long time which impedes their improvement plans. This is why ease of administration has become such a critical evaluation factor. The feedback we have received on TeamDynamix shows they have focused on building a solution that emphasizes being easy to use and administer.”

TeamDynamix Key Rankings:

  • 97% Willingness to Renew: With an impressive 97 percent Willingness to Renew ranking, TeamDynamix customers renew at a significantly higher rate than the market.
  • Outranks Market for Ease of Administration: Leveraging a no-code design, TeamDynamix offers the ability to quickly customize forms, fields, workflows and integrations without resource drain.
  • Ranked #1 for Vendor Support, Ease of Implementation and Usability: Customers highlight strengths in process-aligned implementation services, feedback loops and strong vendor support.
  • 94% Site Enhanced Performance: Innovation and alignment to strategy are critical factors in ITSM platform selection. Productivity gains are coming from automation, ease of use and AI.

“We focus on delivering a sophisticated ITSM platform that offers ease of administration through its no-code design,” explains Andrew Graf, Chief Product Officer (CPO) at TeamDynamix. “With our no-code IT Service Management solution, our customers can significantly reduce total cost of ownership (TCO), quickly deploy automation, leverage conversational AI or expand for enterprise service.”

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