Virtual Assistants

TeleVox’s Iris honored in Fall 2023 Digital Health Awards

TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, was selected as a winner in the Fall 2023 Digital Health Awards® program. This competition recognizes the best digital health resources developed for consumers and health professionals.

Iris™, TeleVox’s conversational AI virtual assistant for health systems, received a Merit Award in the category of Connected Digital Health – Point-of-Care Programs. The winners were chosen from more than 400 entries and judged by a panel of distinguished experts in digital health media.

Iris, the Conversational AI-Powered Virtual Assistant, is designed with a specific purpose—to enhance patient care and streamline health system efficiency. By enabling frictionless access to self-service and intuitive access to information and resources, Iris empowers individuals to navigate their healthcare journey with ease. Additionally, Iris contributes to the optimization of hospital operations by efficiently automating routine interactions, alleviating the workload of hospital staff. Through these capabilities, Iris not only enhances patient satisfaction but also elevates the overall healthcare experience for individuals.

“Iris transforms the patient experience by leveraging AI technology designed specifically for the healthcare industry,” said Kamal Anand, Chief Product Officer, TeleVox. “We’re honored that the judges recognized the value Iris brings to both patients and providers in bestowing this tremendous honor.”

The Health Information Resource CenterSM (HIRC), organizer of the Digital Health Awards, is a national information clearinghouse for professionals who work in consumer health fields. Other well-known HIRC programs include the annual National Health Information AwardsSM (, which annually recognizes the nation’s best consumer health information (in non-digital formats).

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