Andor Health, the AI company reimagining virtual care with the #1 AI software infrastructure for healthcare that brings flexibility and agility to health systems, announces that ThinkAndor® has once again emerged as the leading virtual care platform, securing the top ranking in the 2025 Black Book Market Research assessment of Virtual Care Platforms. Recognized for its superior usability, AI-driven observation, documentation, and orchestration automation, AI-first ThinkAndor® has set the industry standard for virtual care platforms for the third consecutive year.
Black Book Research surveyed 2,230 healthcare professionals and leaders using 18 evaluation criteria through an annual market research survey. After diving into the findings, Black Book awarded ThinkAndor® as the leading virtual care platform with an overall score of 9.59.
| Criteria | Overall Score |
| Ease of Use & Navigation | 9.55 |
| Quality of Virtual Interactions | 9.60 |
| Timeliness of Care Access | 9.71 |
| Effectiveness of Care Coordination | 9.59 |
| Integration with Clinical Workflows | 9.83 |
| Trust in AI-Driven Triage & Recommendations | 9.62 |
| Accuracy & Responsiveness of Remote Monitoring | 9.32 |
| Reduction in Avoidable ER Visits | 9.65 |
| Continuity of Care in Virtual Hospitals | 9.62 |
| Patient Engagement & Adherence | 9.31 |
| Scheduling & Self-Service Efficiency | 9.31 |
| Latency, System Performance & Interoperability Speed | 9.58 |
| Provider Workload Optimization | 9.51 |
| Effectiveness of Real-Time Alerts & Notifications | 9.50 |
| Privacy & Security Perception | 9.85 |
| User Adoption & Engagement | 9.63 |
| Personalization & Patient-Centered Care | 9.94 |
| Clinical Outcome Improvement & Virtual Care Impact | 9.45 |
As the #1 AI software infrastructure for healthcare, ThinkAndor® enables a comprehensive virtual care platform that unifies five key pillars of virtual health—Digital Front Door, Virtual Hospital, Patient Monitoring, Care Team Collaboration, & Transitions in Care. Its cutting-edge capabilities empower health systems by injecting AI into every experience. By leveraging AI agents, ThinkAndor® reduces administrative burdens, streamlines workflows, and enhances overall hospital operations.
Healthcare organizations with ThinkAndor® experience tangible ROI, including reducing patient safety events such as falls by 70%, savings over 3.5 hours per nurse shift per unit, and reducing manual EHR clicks by 180 for virtual and bedside nurses per admission/discharge. With real-world value, ThinkAndor® consistently emerges as the top virtual collaboration platform.
“We are dedicated to alleviating the challenges our customers face with groundbreaking technology, including robust AI agents to optimize care delivery across the continuum,” said Raj Toleti, chairman and CEO of Andor Health. “Our customers’ success has been instrumental in achieving this recognition and reaffirms our commitment to innovating unparalleled virtual care solutions with ThinkAndor®, the #1 AI software infrastructure for healthcare.”
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